At a Glance
- Tasks: Be the go-to person for owner inquiries and resolve complex cases.
- Company: Join a stable and growing energy organisation with a collaborative culture.
- Benefits: Enjoy competitive pay, strong training, and leadership support.
- Other info: Contract to hire position with great career growth opportunities.
- Why this job: Make a real impact on owner experiences in a high-energy role.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 43800 - 47880 € per year.
Front-line Owner Relations Associate serving as a key liaison between interest owners and our client. This role handles high-volume inquiries and complex case resolution across ownership, payments, taxes, and operations while directly shaping owner trust and experience.
Benefits & Extras
- Stable, growing energy organization
- Collaborative Birmingham corporate office culture
- Strong training and leadership support
- High-impact owner experience role
- Cross-functional work across departments
- Contract to Hire position with benefit eligibility
Compensation
$21-23/hour Depending On Experience
What You’ll Be Doing
- Serve as primary contact for owner inquiries
- Research ownership, revenue, and tax questions
- Manage cases from intake through resolution
- Document interactions in case system
- Partner with internal teams on complex issues
- Identify trends and elevate systemic issues
What You’ll Need to be Considered
- Call center/customer service in non-scripted environment
- Ability to research and resolve complex inquiries
- Microsoft Office and CRM/case system proficiency
- Comfortable in high-volume phone environment
- Strong communication and organization skills
Owner Relations Associate in Birmingham employer: ITAC Solutions
Join a stable and growing energy organisation in Birmingham, where you will thrive in a collaborative corporate culture that prioritises training and leadership support. As an Owner Relations Associate, you will play a pivotal role in enhancing owner trust and experience while enjoying opportunities for cross-functional collaboration and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Owner Relations Associate in Birmingham
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their collaborative environment.
✨Tip Number 2
Practice your communication skills! Since this role involves handling high-volume inquiries, being clear and concise is key. Try role-playing common scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Don’t shy away from showcasing your problem-solving abilities. Think of examples from your past experiences where you resolved complex issues. This will demonstrate your capability to manage cases effectively and enhance owner trust.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining our team as an Owner Relations Associate.
We think you need these skills to ace Owner Relations Associate in Birmingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Owner Relations Associate role. Highlight your experience in handling high-volume inquiries and complex case resolutions, as these are key aspects of the job.
Showcase Your Communication Skills:Since this role involves being a primary contact for owner inquiries, it's crucial to demonstrate your strong communication skills. Use clear and concise language in your application to reflect how you can effectively interact with owners.
Highlight Relevant Experience:If you've worked in a call centre or customer service environment before, make sure to mention it! We want to see how your past experiences align with the responsibilities of managing cases and resolving inquiries.
Apply Through Our Website:We encourage you to apply directly through our website. This way, your application will be processed more efficiently, and you'll be one step closer to joining our collaborative Birmingham team!
How to prepare for a job interview at ITAC Solutions
✨Know Your Stuff
Make sure you understand the ins and outs of owner relations. Brush up on common inquiries related to ownership, payments, and taxes. Being able to speak confidently about these topics will show that you're ready to tackle the role head-on.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with owners, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with friends or family to refine your ability to explain complex issues in simple terms.
✨Demonstrate Problem-Solving Abilities
Prepare examples from your past experiences where you've successfully resolved complex inquiries or managed high-volume situations. Highlighting your problem-solving skills will reassure the interviewers that you can handle the demands of the role.
✨Familiarise Yourself with CRM Tools
Since proficiency in CRM and case systems is essential, take some time to learn about popular tools used in the industry. If you have experience with any specific software, be ready to discuss how you've used it to manage cases effectively.
