At a Glance
- Tasks: Troubleshoot and optimise advanced tech systems for homes and businesses.
- Company: Join a leading tech service provider with a focus on customer experience.
- Benefits: Enjoy a competitive hourly wage, paid time off, and health insurance.
- Other info: Autonomous role with opportunities for leadership and professional growth.
- Why this job: Make a real impact by solving tech issues and enhancing customer satisfaction.
- Qualifications: Experience in AV integration, networking, and strong communication skills required.
The predicted salary is between 45 - 45 £ per hour.
Are you the person everyone calls when technology problems need a real solution? Our client is seeking a Lead Service Technician to troubleshoot, optimize, and support advanced residential and commercial technology systems while delivering an exceptional customer experience. This is a high-impact role where your expertise helps keep homes and businesses connected, secure, and operating at their best.
Benefits & Extras
- Company-provided service van with take-home privileges
- One month of paid time off annually
- Company-sponsored health insurance
- Paid training and certification opportunities
- Access to company-provided tools, equipment, and technology
- Leadership-focused role with autonomy and influence
Compensation
£35-£45 per hour based on experience and qualifications
What You'll Be Doing
- Troubleshoot and resolve audio/video, networking, automation, security, and smart technology issues
- Manage 1-5 service calls daily throughout the Birmingham area
- Perform onsite and remote diagnostics to identify root causes
- Lead service calls and provide guidance to junior technicians
- Deliver exceptional customer service and technical support
- Recommend system improvements and preventative maintenance solutions
- Maintain accurate service documentation and project updates
What You'll Need to be Considered
- Ability to independently manage service calls and troubleshoot complex technology systems
- Strong customer-facing communication and relationship-building skills
- Experience with AV integration, automation, networking, security, or related technologies
- Ability to read schematics, floor plans, and technical documentation
- Strong organizational skills with the ability to manage multiple service requests
- Valid driver’s license with a clean driving record
Lead Service Technician in Birmingham employer: ITAC Solutions
Join a dynamic team as a Lead Service Technician where your technical expertise is valued and rewarded. With a strong focus on employee growth, the company offers extensive training opportunities, a generous benefits package including a company-provided service van and one month of paid time off, and a supportive work culture that prioritises exceptional customer service. Located in Birmingham, this role not only allows you to make a significant impact on clients' technology systems but also provides the autonomy to lead and influence within your role.
