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- Tasks: Administer and maintain the Dispatch Science TMS while managing customer onboarding and support tickets.
- Company: Purpose-driven, growth-oriented company with a focus on technology and customer experience.
- Benefits: Competitive salary, cross-functional exposure, and hands-on work with complex systems.
- Why this job: Own a critical enterprise platform and shape processes that impact service quality.
- Qualifications: Experience with TMS or CRM systems and strong data integrity skills.
- Other info: Dynamic role with opportunities for professional growth and collaboration across teams.
The predicted salary is between 36000 - 60000 £ per year.
Our client is looking for a systems-minded problem solver to own and elevate the Dispatch Science Transportation Management System. This Systems Analyst sits at the center of operations, technology, and customer experience—ensuring the platform runs cleanly, accurately, and reliably while directly impacting service quality, scalability, and contractual success.
Candidate note: C2C is not an option with this job opening and all applicants should be able to work for any US Employer without sponsorship. Sponsorship is not provided and this role will not require sponsorship in the future.
Benefits:
- Purpose-driven, growth-oriented company culture
- High-impact role with ownership over a critical enterprise platform
- Cross-functional exposure to operations, IT, and leadership teams
- Opportunity to shape processes, documentation, and system standards
- Hands-on work with complex configurations, workflows, and automations
- Compensation: $55K
What You’ll Be Doing:
- Administer and maintain the Dispatch Science TMS, including users, permissions, and configurations
- Manage customer onboarding, offboarding, and system setups
- Own support tickets from intake through resolution and documentation
- Configure and maintain customer pricing, rating rules, workflows, and automations
- Perform regular audits to ensure data accuracy, consistency, and contract alignment
- Create and maintain clear system and customer configuration documentation
- Manage asset and inventory records using Sortly
What You’ll Need to Be Considered:
- Hands-on experience supporting or administering a TMS, CRM, or similar enterprise system
- Demonstrated strength in data integrity, audits, and configuration management
- Ability to document complex system logic in a clear, usable way
- Experience owning ticket workflows and coordinating issue resolution
- Comfort working with customer-specific pricing logic, scripts, or automations
Inventory Systems Analyst in Birmingham employer: ITAC Solutions
Contact Detail:
ITAC Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inventory Systems Analyst in Birmingham
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that Inventory Systems Analyst role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to TMS and data integrity. We suggest doing mock interviews with friends or using online platforms to get comfortable talking about your experience and skills.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled challenges in previous roles. We want to see how you think on your feet and handle complex configurations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Inventory Systems Analyst in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Inventory Systems Analyst role. Highlight your experience with TMS, CRM, or similar systems, and don’t forget to showcase your skills in data integrity and configuration management.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific experiences that relate to managing customer onboarding and support tickets, and show us your passion for problem-solving.
Showcase Your Technical Skills: Since this role involves hands-on work with complex configurations and workflows, make sure to highlight any relevant technical skills. If you've worked with automations or have experience in auditing data accuracy, let us know!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better. Don’t miss out on this opportunity!
How to prepare for a job interview at ITAC Solutions
✨Know Your Systems
Make sure you brush up on your knowledge of Transportation Management Systems (TMS) and Customer Relationship Management (CRM) systems. Be ready to discuss your hands-on experience with these platforms, as well as any specific configurations or workflows you've managed.
✨Showcase Problem-Solving Skills
Prepare examples of how you've tackled complex issues in previous roles. Think about times when you had to manage support tickets or resolve customer-specific pricing logic. This will demonstrate your ability to own and elevate the Dispatch Science TMS effectively.
✨Highlight Data Integrity Experience
Since this role involves regular audits and ensuring data accuracy, be prepared to talk about your experience with data integrity and configuration management. Share specific instances where your attention to detail made a significant impact on service quality.
✨Communicate Clearly
Practice explaining complex system logic in a straightforward manner. The interviewers will want to see if you can create clear documentation and communicate effectively with cross-functional teams. Consider doing mock interviews to refine your communication skills.
