Are you the calm, capable troubleshooter people count on when technology stops working and the pressure is on? Our client, a healthcare pharmacy organization, is looking for a Desktop Support Specialist to keep the systems behind critical pharmacy operations up and running. This is an opportunity to make a real difference behind the scenes, ensuring the teams who serve patients always have the tools they need, day or night.
C2C is not an option with this job opening and all applicants should be able to work for any US Employer without sponsorship. Sponsorship is not provided and this person will not need to require sponsorship in the future.
Benefits & Extras
- Fully remote work
- Contract-to-hire path to a permanent role
- Meaningful work supporting healthcare and pharmacy operations
- Hands-on exposure to a wide mix of hardware, software, and phone systems
- A collaborative team that shares on-call duties evenly
Compensation
- Up to $31 per hour, depending on experience
What You’ll Be Doing
- Provide Level II support for hardware, Windows 11, and Microsoft Office issues
- Manage user accounts and access through Active Directory
- Troubleshoot network connectivity and establish connections
- Support Avaya and VoIP phone systems
- Maintain and troubleshoot legacy pharmacy systems
- Assist internal users and occasionally support customers
- Share a weekly overnight on-call rotation
What You’ll Need to be Considered
- Strong Active Directory and access management skills
- Familiarity with Avaya and VoIP systems
- Experience with legacy pharmacy systems
- Ability tolisten, respond calmly, and prioritize well
- Willingness to take overnight on-call calls (11 p.m. – 8 a.m. ET)
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Desktop Support Specialist II in Birmingham employer: ITAC Solutions
Join a leading organisation in Birmingham as the Director of Digital Commerce Integration, where you will have the opportunity to shape the eBusiness technology strategy and lead a talented team of integration professionals. With a strong focus on employee growth and a collaborative work culture, this role offers a unique chance to influence critical business connections at an enterprise scale while enjoying competitive compensation and benefits.
