At a Glance
- Tasks: Lead customer support operations and tackle technical issues head-on.
- Company: Mission-driven payment platform transforming housing accessibility.
- Benefits: Build a support team from scratch with competitive salary and visibility to leadership.
- Other info: Fast-paced environment with opportunities for innovation and collaboration.
- Why this job: Make a real impact on underserved communities while growing your career.
- Qualifications: 6+ years in customer support, preferably in fintech or payment platforms.
The predicted salary is between 90000 - 100000 € per year.
Join our client in building a customer support function from the ground up for a rapidly growing payment platform transforming how underserved communities manage rent payments. This is a highly visible opportunity to blend hands‑on technical support with operational strategy while directly improving the experience of residents and property managers nationwide.
C2C is not an option with this job opening and all applicants should be able to work for any US Employer without sponsorship. Sponsorship is not provided and this person will not need to require sponsorship in the future.
Benefits & Extras- Opportunity to build and own an entire support operation from scratch
- High‑impact role with direct visibility to executive leadership
- Mission‑driven company focused on improving housing accessibility
- Collaborative, fast‑moving technology team environment
$90,000 – $100,000 salary range
What You’ll Be Doing- Serve as the frontline escalation point for technical customer support issues
- Diagnose payment, login, registration, and application support issues
- Build scalable ticketing, triage, and escalation workflows
- Create self‑service knowledge base content to reduce ticket volume
- Interpret logs, API responses, and system behavior to identify root causes
- Define support metrics and improve response/resolution performance
- Partner with development teams on legitimate product defects
- 6+ years of related experience.
- 2-4 years of experience designing or improving technical support operations.
- Ability to interpret logs, API errors, and technical system behavior
- Strong judgment separating user error from software defects
- Background supporting fintech, proptech, or payment platforms preferred
- Ability to thrive in ambiguous, fast‑changing environments
Customer Care Team Lead in Birmingham employer: ITAC Solutions
Our company is an exceptional employer, offering a unique opportunity to lead the development of a customer support function for a transformative payment platform dedicated to enhancing housing accessibility. With a mission-driven culture, collaborative technology team environment, and direct visibility to executive leadership, employees are empowered to make a significant impact while enjoying competitive compensation and opportunities for professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Team Lead in Birmingham
✨Tip Number 1
Network like a pro! Reach out to folks in the fintech and proptech space on LinkedIn. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer support operations. We recommend role-playing with a friend to nail down your responses and boost your confidence.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled technical issues in the past. This will demonstrate your ability to thrive in fast-changing environments.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Care Team Lead in Birmingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Care Team Lead role. Highlight your experience in building support operations and any relevant fintech or proptech background. We want to see how your skills align with our mission!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled technical support issues in the past. We love seeing candidates who can diagnose problems and improve processes, so don’t hold back on sharing your success stories!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon unless it's relevant. We appreciate a well-structured application that gets straight to the point—just like we do in our customer support!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at ITAC Solutions
✨Know the Company Inside Out
Before your interview, dive deep into the company’s mission and values. Understand how they’re transforming payment processes for underserved communities. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Technical Skills
Since this role involves diagnosing technical issues, be prepared to discuss your experience with interpreting logs and API responses. Bring examples of past challenges you've faced in technical support and how you resolved them, especially in fintech or proptech environments.
✨Demonstrate Leadership and Collaboration
As a Customer Care Team Lead, you’ll need to show that you can build and lead a team. Share experiences where you’ve successfully collaborated with development teams or improved support operations. Highlight your ability to thrive in fast-changing environments.
✨Prepare Questions That Matter
Think of insightful questions to ask during the interview. Inquire about their current support operations and how they envision the new team structure. This shows your proactive approach and eagerness to contribute to building something impactful from scratch.
