Information Technology – End User Services Manager Birmingham , AL - Onsite Job ID: 37771 Posted: 2026-09-23 Employment Type: Direct Hire Are you an IT leader who knows that great support is about more than closing tickets? Our client is looking for an IT End User ServicesManager to lead a distributed team of field and deskside technicians while improving how technology supports employees across a multi-location organization. This is a highly visible leadership role that combines people management, process improvement, executive partnership, and technology planning. The ideal candidate is a strong people leader who can hold teams accountable, build trust with frontline technicians, partner confidently with senior leadership, and look beyond the immediate fix to identify better long-term solutions. C2C is not an option for this opening. Candidates must be authorized to work for any U.S. employer without sponsorship and must not require sponsorship now or in the future. Benefits Computer Science, Information Technology, or a related field preferred. 5+ years of IT support experience, including direct people-management responsibility. Demonstrated experience managing a technical support, deskside, field services, or infrastructure team. Verifiable direct-management experience — including performance management, difficult employee conversations, coaching, and accountability. A track record of successfully managing employees with different levels of technical experience and performance. Strong emotional intelligence and the ability to build credibility with both frontline technical teams and executive leadership. Experience partnering with senior business leaders to understand needs, communicate technical issues, and develop practical solutions Excellent communication, organization, problem-solving, and interpersonal skills. #J-18808-Ljbffr
Information Technology – End User Services Manager employer: ITAC Solutions, LLC
Join a dynamic and innovative team in Birmingham, AL, where your expertise as a Senior Workday Business Analyst will be valued and impactful. Our company fosters a collaborative work culture that prioritises employee growth and development, offering ample opportunities for professional advancement while ensuring a supportive environment. With competitive compensation and the chance to work on critical projects that shape employee benefits technology, this role is perfect for those seeking meaningful and rewarding employment.
