Calling a doctor shouldn’t be harder than seeing one. Join a growing healthcare technology company transforming patient access through AI voice agents, helping physician practices reduce hold times, prevent missed calls, and deliver better patient experiences. As Director of Implementation, you’ll lead the team and strategy responsible for getting clients live faster and scaling implementation as the business grows.
C2C is not an option with this job opening and all applicants should be able to work for any US Employer without sponsorship. Sponsorship is not provided, and this person will not need to require sponsorship in the future.
Benefits & Extras
Medical, dental, and vision insurance
Paid time off and holidays
Paid parental leave
Direct impact on healthcare innovation
Opportunity to shape and scale a growing team
Compensation
$120,000–$160,000
What You’ll Be Doing
Lead and develop a team of implementation professionals.
Reduce implementation timelines from 90 days to 30 days.
Streamline workflows and automate onboarding with Engineering.
Manage implementation capacity, project pipelines, and client communication.
Own implementation tools, dashboards, KPIs, and quality standards.
Build career paths and partner with Support and Account Management on client handoffs.
What You’ll Need to be Considered
Experience in healthcare and technology.
Background leading B2B SaaS implementation or onboarding teams.
Proven success reducing onboarding timelines.
Experience with third-party integrations, APIs, and workflow automation.
Proficiency with project management tools, CRM systems, and AI-powered automation.
A hands-on player-coach approach to team development.
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Director of Implementation in Birmingham employer: ITAC Solutions, LLC
Join a dynamic and innovative team in Birmingham, AL, where your expertise as a Senior Workday Business Analyst will be valued and impactful. Our company fosters a collaborative work culture that prioritises employee growth and development, offering ample opportunities for professional advancement while ensuring a supportive environment. With competitive compensation and the chance to work on critical projects that shape employee benefits technology, this role is perfect for those seeking meaningful and rewarding employment.
