At a Glance
- Tasks: Provide Level II support for hardware and software issues in a healthcare setting.
- Company: Join a leading healthcare pharmacy organisation making a real difference.
- Benefits: Fully remote work, competitive pay, and a path to permanent employment.
- Other info: Collaborative team environment with shared on-call duties and career growth opportunities.
- Why this job: Support critical pharmacy operations and help teams serve patients effectively.
- Qualifications: Strong skills in Active Directory, VoIP systems, and calm troubleshooting abilities.
The predicted salary is between 31 - 31 £ per hour.
Are you the calm, capable troubleshooter people count on when technology stops working and the pressure is on?
Our client, a healthcare pharmacy organization, is looking for a Desktop Support Specialist to keep the systems behind critical pharmacy operations up and running.
This is an opportunity to make a real difference behind the scenes, ensuring the teams who serve patients always have the tools they need, day or night.
C2C is not an option with this job opening and all applicants should be able to work for any US Employer without sponsorship.
Sponsorship is not provided and this person will not need to require sponsorship in the future.
Benefits & Extras
- Fully remote work
- Contract-to-hire path to a permanent role
- Meaningful work supporting healthcare and pharmacy operations
- Hands-on exposure to a wide mix of hardware, software, and phone systems
- A collaborative team that shares on-call duties evenly
Compensation
- Up to $31 per hour, depending on experience
- What You’ll Be Doing
- Provide Level II support for hardware, Windows 11, and Microsoft Office issues
- Manage user accounts and access through Active Directory
- Troubleshoot network connectivity and establish connections
- Support Avaya and Vo IP phone systems
- Maintain and troubleshoot legacy pharmacy systems
- Assist internal users and occasionally support customers
- Share a weekly overnight on-call rotation
- What You’ll Need to be Considered
- Strong Active Directory and access management skills
- Familiarity with Avaya and Vo IP systems
- Experience with legacy pharmacy systems
- Ability tolisten, respond calmly, and prioritize well
- Willingness to take overnight on-call calls (11 p. m. – 8 a. m. ET)
- #J-18808-Ljbffr
Desktop Support Specialist II in Birmingham employer: ITAC Solutions, LLC
Join a dynamic and innovative team in Birmingham, AL, where your expertise as a Senior Workday Business Analyst will be valued and impactful. Our company fosters a collaborative work culture that prioritises employee growth and development, offering ample opportunities for professional advancement while ensuring a supportive environment. With competitive compensation and the chance to work on critical projects that shape employee benefits technology, this role is perfect for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Specialist II in Birmingham
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what ITAC Solutions, LLC values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges ITAC Solutions, LLC might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at ITAC Solutions, LLC!
✨Direct Apply to ITAC Solutions, LLC
Let's not forget to apply directly through the ITAC Solutions, LLC website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Desktop Support Specialist II in Birmingham
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at ITAC Solutions, LLC.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at ITAC Solutions, LLC. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at ITAC Solutions, LLC
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
