Job description
About the role
We are looking for a Head of Group Commercial Excellence to transform how ITAB wins, grows and delivers value for customers.
You will shape and embed a consistent commercial approach across our regions—strengthening sales effectiveness, improving margins and using data, digital tools, automation and AI to accelerate profitable growth.
This is a senior, highly influential role in a global matrix organisation. You will work closely with regional and country leaders and teams across Sales, Commercial, Solution Design, Marketing, Digital, IT and People & Culture.
What you will do
Transform commercial performance
Turn successful local practices into scalable Group-wide capabilities.
Improve revenue quality, profitability, gross margin and conversion.
Embed consistent sales methods and go-to-market practices.
Strengthen pricing, solution selling, cross-selling and portfolio growth.
Simplify how we work
Standardise and improve commercial processes, governance and ways of working.
Lead the development and adoption of our Group CRM operating model.
Improve CRM usage, data quality and pipeline visibility.
Simplify workflows and reduce duplication across the commercial organisation.
Measure adoption and take action where progress is off track.
Accelerate digital and AI adoption
Identify practical uses for AI, automation and data across commercial activities.
Improve productivity, customer engagement, insight and decision-making.
Partner with IT, Digital and Business Systems to deliver scalable solutions.
Strengthen customer value
Help sales teams clearly demonstrate customer value and return on investment.
Develop sector playbooks and value propositions for our primary retail sectors.
Build compelling case studies alongside Marketing that show measurable customer impact.
Build commercial capability
Help teams create scalable, differentiated and profitable solutions.
Strengthen value-based selling, strategic
Head Of Group Commercial Excellence in London employer: iTAB
At ITAB Shop Concept, we pride ourselves on being an excellent employer that fosters a collaborative and innovative work culture. Our commitment to employee growth is evident through comprehensive training programmes and opportunities for international exposure, particularly in this role which involves global travel. Join us to be part of a dynamic team where your contributions will directly impact our transformation journey and where you can thrive in a supportive environment.
