At a Glance
- Tasks: Provide first-level IT support and resolve technical issues for end-users.
- Company: Ita-Group-Inc, a dynamic tech company in Wakefield, UK.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Other info: Join a vibrant team dedicated to excellent customer service.
- Why this job: Kickstart your IT career while helping others solve tech problems.
- Qualifications: Associate degree in IT and 1-2 years of support experience required.
The predicted salary is between 25000 - 32000 £ per year.
Ita-Group-Inc is seeking a Service Desk Analyst - Tier I in Wakefield, UK, to provide first-level technical support to end-users. This role involves logging, diagnosing, and resolving IT-related issues while maintaining high customer service standards.
The ideal candidate will have an associate degree in IT or a related field, along with 1-2 years of experience in IT support.
Responsibilities include:
- Supporting users
- Maintaining documentation
- Resolving technical requests efficiently
Tier I Service Desk Analyst — First-Line IT Support employer: Ita Group Inc
Ita-Group-Inc is an excellent employer that values its employees by fostering a collaborative and supportive work culture in Wakefield. With a strong emphasis on professional development, employees are encouraged to grow their skills through ongoing training and mentorship opportunities. The company also offers competitive benefits and a commitment to maintaining high standards of customer service, making it a rewarding place for those seeking meaningful employment in IT support.
