At a Glance
- Tasks: Engage with clients and workers, ensuring a seamless experience from start to finish.
- Company: Join Randstad, a global leader in recruitment with a vibrant culture.
- Benefits: Flexible hours, autonomy in your role, and valuable experience with top-tier clients.
- Other info: Inclusive workplace committed to equal opportunities and personal growth.
- Why this job: Make a real impact by supporting workers and enhancing client relationships.
- Qualifications: Strong people skills, attention to detail, and a knack for problem-solving.
The predicted salary is between 24300 - 29700 £ per year.
Location: Peterborough, England, United Kingdom (On-site)
Hours: Full-Time, 40 Hours per week (Monday - Friday) Flexibility: 8 hours per day 7am to 4pm
Position Type: Engagement, Administrative and Growth
Are You the Ultimate "Go-To" Person? We aren't looking for a typical recruiter. We are looking for an On-Site Operations Guru and a master of client and worker engagement. You will be the backbone of our presence at one of our most prestigious client sites in Peterborough, ensuring every worker's journey from day one to their last is seamless, organized, and positive.
What You'll Be Doing:
- Worker & Client Engagement: Act as the primary face of the service. You will manage daily worker engagement for temporary staff, host face-to-face client service meetings, and run "worker surgeries" to solve day-to-day workplace hurdles.
- The Onboarding Architect: You'll ensure that all new starters have the best start in their new role by meeting with them regularly throughout their first few weeks.
- System & Data Specialist: Maintain 100% accurate live data within our systems and databases.
- Lifecycle & ER Management: Conduct regular formal check-ins with staff, proactively handle assignment extensions, manage Employee Relations (ER) cases, and oversee the end-to-end leaver process.
- Account Knowledge Specialist: You'll use your position on site to gain knowledge and report back to the Account Manager to support our growth and relationship objectives.
Why You'll Love This Role:
- Working with a great client: You'll be based at the heart of our clients operations in Peterborough.
- Global Impact: You'll be joining Randstad, one of the world's largest, leading recruitment organizations, gaining invaluable experience with enterprise-level technology and world-class clients.
- Autonomy with your schedule: You'll be empowered to make this role your own, creating your own daily work and engagement schedules.
Who You Are:
- People Person (Without the Pitch): You genuinely enjoy helping people, managing stakeholders, and resolving employee issues with empathy and professionalism.
- Admin Guru: You have a "black belt" in administration, high attention to detail, and top-tier data management skills.
- Tech-Savvy: Experience with software, or advanced databases is a massive win. If not, you are the type of person who easily picks up new software in an afternoon.
- Proactive Problem Solver: You are organized, dependable, and thrive when taking ownership of the operational side of a busy account.
Ready to Apply? If you are ready to deliver a first-class service to our candidates and clients, we want to hear from you. Apply today to connect directly with our Internal Talent Acquisition (ITA) team!
Inclusivity Statement: We are an inclusive employer. Should you require any reasonable adjustments in order to complete any aspect of the recruitment process, please reach out to our Internal Talent Acquisition team, and we will be happy to support you. Randstad is committed to equal opportunities for all and will not discriminate based on an individual's sex, race, disability, gender reassignment, pregnancy and maternity, marriage and civil partnership, religion or belief, sexual orientation or age.
Account Specialist in Peterborough employer: ITA Careers
Randstad Care is an excellent employer for those seeking a fulfilling career as a Fulfilment Consultant in Edinburgh. With a strong focus on employee well-being, a supportive team environment, and opportunities for career growth through structured development paths, you will find a rewarding workplace that values your contributions. Enjoy the flexibility of agile working arrangements and a comprehensive benefits package from day one, making Randstad a standout choice for meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Account Specialist in Peterborough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ITA Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ITA Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Specialist in Peterborough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ITA Careers:Your cover letter is your chance to shine! Tell us why you want to work at ITA Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ITA Careers!
How to prepare for a job interview at ITA Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
