At a Glance
- Tasks: Manage client relationships and drive revenue growth in a dynamic travel industry environment.
- Company: ITA Airways, the innovative Italian national airline with a focus on sustainability.
- Benefits: Permanent contract, competitive salary, and opportunities for professional development.
- Other info: Flexible working environment with opportunities to meet clients and attend industry events.
- Why this job: Join a passionate team and make a real impact in the travel sector.
- Qualifications: 5+ years in travel industry roles, strong communication skills, and a drive for results.
The predicted salary is between 40000 - 50000 £ per year.
ITA Airways, the Italian national airline, has a rapidly expanding global network and is looking for experienced, motivated individuals with the desire to get involved with passion and initiative as a Senior Account Manager. In this role, you will work in a small, flexible team and be able to make a difference in a varied, interesting role, where sustainability is one of our fundamental pillars.
Job Purpose
Deliver targeted revenue results from an allocated client portfolio, develop existing relationships and scout for new revenue opportunities.
Main Tasks
- Portfolio and Client Relationship Management: Maintain and grow sales revenue generated by clients within a designated portfolio (corporate, business or leisure, as assigned). Develop and maintain a professional working relationship with clients to strengthen company market positioning. Ensure there is a strong market presence by exceeding targeted sales calls. Responsible for control and optimal use of personal budget as allocated.
- Identify New Business Opportunities: Identify new business opportunities within the portfolio and follow leads to new business sources in line with company strategies, with a particular focus on high-value flows. Constantly scout for potential new clients and make recommendations to the Country Manager for additions to the portfolio.
- Sales and Promotional Activities: Create and implement promotional and marketing activities focusing on increased sales revenue with existing and potential new clients. Develop ad-hoc and co-marketing initiatives promoting ITA Airways where possible leveraging partner airlines and other industry suppliers (hotel/tourist board/car hire) to maximise impact and return of limited resources.
- Client Negotiation: Prepare commercial agreement simulations for review and approval in line with Commercial guidelines. Negotiate these both internally and with clients (Trade and Corporate), providing clarity on conditions and selling benefits. Distribute nett fare contracts to clients with agreed targets, monitor performance, and carry out regular reviews of production and shortfalls. Identify opportunities for tactical dealing as and when agreed by the company's commercial policy, negotiate implementation, and monitor results to shape future activity.
- In-house Administration, Analysis and Reporting: Measure and monitor the performance of accounts on a regular basis. Update SalesForce reporting tool with weekly call pattern of activities and appointments within a given timeframe. Supply reports on an ongoing basis including feedback on client visits, new business opportunities, initiatives, and competitor activities. Carry out administrative duties as required (client's queries and calls, expense & attendance forms, etc.).
- Training and Company Representation: Offer product training and provide workshop participation to key agents and/or corporate clients covering all aspects of pricing, products, and services (in person, online, and email updates). Attend trade/consumer events and accompany educational trips in line with company requirements.
- Business Intelligence: Identify and supply CM and Head Office competitor benchmarking and applicable market business intelligence with regards to pricing, product, and after-sales, together with any other commercially pertinent factors.
Education/Professional Background
- The right to live and work in the UK
- Minimum of 5 years of UK consolidated experience in a similar position in the travel industry; Business travel, Corporate, TMC, Travel agency, Tour Operator, hotel, etc.
- Excellent command of English. Italian is an advantage.
- Interpersonal Skills – Successful relationship building across all levels & cultures.
- Motivation & Resilience – Drive to break down barriers (external and internal), negotiate successful deals and ultimately deliver revenue results.
- Communication & Impact – Ability to ensure ITA Airways is known in the UK market to contribute actively to make the brand shine worldwide.
- Responsibility & Initiative – Time management and self-motivation to deliver every day.
- Web/e-commerce: knowledge or experience in this field would be an asset.
Type of Employment offered: Permanent Contract.
Place of work: London, UK c/o ITA Airways local premises, as well as meeting clients in the field.
If you recognise yourself in these characteristics, we look forward to your application!
Senior Account Manager - UK employer: ITA Airways
ITA Airways is an exceptional employer, offering a dynamic work environment in London where sustainability and innovation are at the forefront of our mission. As a Senior Account Manager, you will thrive in a supportive team culture that encourages personal growth and professional development, while enjoying the unique opportunity to shape the future of air travel in the UK market. With competitive benefits and a commitment to employee well-being, ITA Airways is dedicated to fostering a rewarding career for those passionate about making a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Account Manager - UK
✨Tip Number 1
Network like a pro! Get out there and connect with people in the travel industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. The more connections you make, the better your chances of landing that Senior Account Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with hiring managers or recruiters, highlight your experience in client relationship management and revenue generation. Use specific examples from your past roles to demonstrate how you can bring value to ITA Airways.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out directly to ITA Airways and express your interest in the Senior Account Manager position. A little initiative can go a long way in making you stand out from the crowd.
✨Tip Number 4
Prepare for interviews by researching the company and its market presence. Understand their sustainability initiatives and be ready to discuss how you can contribute to their goals. This shows you’re not just looking for any job, but you’re genuinely interested in being part of their team.
We think you need these skills to ace Senior Account Manager - UK
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Account Manager role. Highlight your experience in the travel industry and any relevant achievements that showcase your ability to drive revenue and build client relationships.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for the role and how your skills align with ITA Airways' values, especially around sustainability and client management.
Showcase Your Achievements:When detailing your work experience, focus on specific achievements rather than just duties. Use numbers and examples to demonstrate how you've successfully managed portfolios and identified new business opportunities.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensure it gets the attention it deserves!
How to prepare for a job interview at ITA Airways
✨Know Your Portfolio Inside Out
Before the interview, make sure you thoroughly understand the client portfolio you'll be managing. Research the current clients, their needs, and how ITA Airways can enhance their experience. This will show your initiative and readiness to hit the ground running.
✨Demonstrate Relationship-Building Skills
Prepare examples of how you've successfully built and maintained relationships in previous roles. Highlight your interpersonal skills and how they’ve helped you exceed sales targets. This is crucial for a Senior Account Manager role, so be ready to discuss specific strategies you've used.
✨Showcase Your Negotiation Prowess
Be prepared to discuss your negotiation techniques and provide examples of successful deals you've closed. Understanding the commercial guidelines and being able to simulate agreements will impress the interviewers and demonstrate your fit for the role.
✨Stay Updated on Market Trends
Research the latest trends in the travel industry, especially regarding sustainability and e-commerce. Being knowledgeable about competitors and market dynamics will not only help you answer questions but also position you as a proactive candidate who can contribute valuable insights.
