At a Glance
- Tasks: Manage client portfolios, develop relationships, and scout for new business opportunities.
- Company: ITA Airways, the innovative Italian national airline with a focus on sustainability.
- Benefits: Permanent contract, dynamic work environment, and opportunities for professional growth.
- Other info: Flexible working in London with opportunities to meet clients and attend events.
- Why this job: Join a passionate team and make a real impact in the travel industry.
- Qualifications: 5+ years in travel industry, strong communication skills, and a drive for results.
The predicted salary is between 45000 - 55000 £ per year.
ITA Airways, the Italian national airline, has a rapidly expanding global network and is looking for experienced, motivated individuals with the desire to get involved with passion and initiative as a Senior Account Manager. In this role, you will work in a small, flexible team and be able to make a difference in a varied, interesting role, where sustainability is one of our fundamental pillars.
Job Purpose
Deliver targeted revenue results from an allocated client portfolio, develop existing relationships and scout for new revenue opportunities.
Main Tasks
- Portfolio and Client Relationship Management: Maintain and grow sales revenue generated by clients within a designated portfolio (corporate, business or leisure, as assigned). Develop and maintain a professional working relationship with clients to strengthen company market positioning. Ensure there is a strong market presence by exceeding targeted sales calls. Responsible for control and optimal use of personal budget as allocated.
- Identify New Business Opportunities: Identify new business opportunities within the portfolio and follow leads to new business sources in line with company strategies, with a particular focus on high-value flows. Constantly scout for potential new clients and make recommendations to the Country Manager for additions to the portfolio.
- Sales and Promotional Activities: Create and implement promotional and marketing activities focusing on increased sales revenue with existing and potential new clients. Develop ad-hoc and co-marketing initiatives promoting ITA Airways where possible leveraging partner airlines and other industry suppliers (hotel/tourist board/car hire) to maximise impact and return of limited resources.
- Client Negotiation: Prepare commercial agreement simulations for review and approval in line with Commercial guidelines. Negotiate these both internally and with clients (Trade and Corporate), providing clarity on conditions and selling benefits. Distribute nett fare contracts to clients with agreed targets, monitor performance, and carry out regular reviews of production and shortfalls. Identify opportunities for tactical dealing as and when agreed by the company's commercial policy, negotiate implementation, and monitor results to shape future activity.
- In-house Administration, Analysis and Reporting: Measure and monitor the performance of accounts on a regular basis. Update SalesForce reporting tool with weekly call pattern of activities and appointments within a given timeframe. Supply reports on an ongoing basis including feedback on client visits, new business opportunities, initiatives, and competitor activities. Carry out administrative duties as required (client's queries and calls, expense & attendance forms, etc.).
- Training and Company Representation: Offer product training and provide workshop participation to key agents and/or corporate clients covering all aspects of pricing, products, and services (in person, online, and email updates). Attend trade/consumer events and accompany educational trips in line with company requirements.
- Business Intelligence: Identify and supply CM and Head Office competitor benchmarking and applicable market business intelligence with regards to pricing, product, and after-sales, together with any other commercially pertinent factors.
Education/Professional Background
- The right to live and work in the UK.
- Minimum of 5 years of UK consolidated experience in a similar position in the travel industry; Business travel, Corporate, TMC, Travel agency, Tour Operator, hotel, etc.
- Excellent command of English. Italian is an advantage.
- Interpersonal Skills – Successful relationship building across all levels & cultures.
- Motivation & Resilience – Drive to break down barriers (external and internal), negotiate successful deals and ultimately deliver revenue results.
- Communication & Impact – Ability to ensure ITA Airways is known in the UK market to contribute actively to make the brand shine worldwide.
- Responsibility & Initiative – Time management and self-motivation to deliver every day.
- Web/e-commerce: knowledge or experience in this field would be an asset.
Type of Employment offered: Permanent Contract.
Place of work: London, UK c/o ITA Airways local premises, as well as meeting clients in the field.
If you recognise yourself in these characteristics, we look forward to your application!
Senior Account Manager - UK in London employer: ITA Airways
ITA Airways is an exceptional employer, offering a dynamic work environment in London where sustainability and innovation are at the forefront of our mission. As a Senior Account Manager, you will thrive in a supportive team culture that encourages personal growth and professional development, while enjoying the unique opportunity to shape the future of air travel in the UK market. With a focus on meaningful client relationships and a commitment to excellence, ITA Airways provides a rewarding career path for those passionate about making a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Account Manager - UK in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the travel industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show your passion for the role! When you get the chance to chat with hiring managers or during interviews, make sure to express your enthusiasm for ITA Airways and the travel industry. Share your ideas on how you can contribute to their sustainability goals and revenue growth.
✨Tip Number 3
Prepare for those interviews! Research ITA Airways thoroughly—know their values, recent news, and competitors. Be ready to discuss how your experience aligns with their needs, especially in client relationship management and identifying new business opportunities.
✨Tip Number 4
Don’t forget to follow up! After any meeting or interview, send a quick thank-you email. It shows your professionalism and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate your interest in the Senior Account Manager position!
We think you need these skills to ace Senior Account Manager - UK in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Account Manager role. Highlight your experience in the travel industry and any relevant achievements that showcase your ability to drive revenue and build client relationships.
Craft a Compelling Cover Letter:Your cover letter should reflect your passion for the role and the company. Use it to explain why you're the perfect fit for ITA Airways, focusing on your motivation and resilience in achieving sales targets.
Showcase Your Interpersonal Skills:In your application, emphasise your interpersonal skills and ability to build relationships across different cultures. This is crucial for a role that involves client negotiation and collaboration with various stakeholders.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensure it gets the attention it deserves!
How to prepare for a job interview at ITA Airways
✨Know Your Portfolio Inside Out
Before the interview, make sure you thoroughly understand the client portfolio you'll be managing. Research the current clients, their needs, and how ITA Airways can enhance their experience. This will show your initiative and readiness to hit the ground running.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've successfully built and maintained relationships in previous roles. Highlight your interpersonal skills and how they’ve helped you exceed sales targets. This is crucial for a Senior Account Manager role, so be ready to discuss specific instances.
✨Be Ready to Discuss New Business Opportunities
Think about potential new clients or markets that ITA Airways could tap into. Come prepared with ideas on how to scout for these opportunities and how you would approach them. This demonstrates your proactive mindset and strategic thinking.
✨Understand the Importance of Sustainability
Since sustainability is a fundamental pillar for ITA Airways, be prepared to discuss how you can contribute to this goal. Familiarise yourself with the company’s sustainability initiatives and think about how you can incorporate these into your sales strategies.
