At a Glance
- Tasks: Support users and gain hands-on experience in IT systems and infrastructure.
- Company: Join an award-winning team recognised as the Best Pub Employer.
- Benefits: Enjoy extra holiday, training, discounts, and 24/7 support.
- Other info: Flexible work environment with opportunities for growth and development.
- Why this job: Kickstart your IT career while making a real impact in a supportive environment.
- Qualifications: Passion for IT and strong communication skills are essential.
The predicted salary is between 18000 - 25000 € per year.
About the role
We have an exciting new opportunity for an IT Apprentice to join us. You will be part of the IT team based at the head office and report to the Infrastructure and Information Security Manager. Whilst primarily support and infrastructure-based, the role is broad and will allow you to gain experience in systems, infrastructure, end-user support and data across both on-premise and cloud-based environments. We are looking for someone who has a passion for IT, enjoys helping others and is eager to learn new skills.
Responsibilities & Duties
- Supporting business users via incident and service requests, both internally and co-managed helpdesk systems, working with ICG’s support vendors
- Primary hands-on support for users at head office location
- On- and off-boarding of staff, including hardware setup and deployment (Windows environment, Active Directory/Azure hybrid environment, Microsoft 365)
- Updating data across various systems, working with the entire IT department to keep data consistent and up to date
- Physical network equipment upgrades across our estate to migrate to the latest generation, working with and supporting the Infrastructure manager at site
- Testing configuration and security changes to deploy into the business
Required Skills and Traits
- A strong interest in the IT industry and a desire to progress into an IT career
- Ability to communicate with end users across a range of IT skillsets and support them
- Be methodical and able to follow processes, especially in regard to problem solving
Desirables
- Some IT-based further education or previous IT apprenticeship experience (e.g. Level ICT 1 or 2)
Benefits
- Celebrate your birthday with an extra paid holiday.
- Build your future with training and development.
- Enjoy 50% off food at any of our Inns.
- Relax with a stay at any of our Inns during January, February, and March for just £1.
- Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
- Experience a spontaneous trip away with £50 on same-day bookings.
- It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
- 24/7 confidential support always available with our Employee Assistance Programme.
- Contribute to a company that gives back through our Give-inn back scheme.
- Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.
- Enjoy the convenience of free on-site parking.
IT Apprentice in Newcastle upon Tyne employer: IT
Join our award-winning team as an IT Apprentice, where you'll be part of a supportive and dynamic IT department at our head office. We offer a vibrant work culture that prioritises employee growth through training and development opportunities, alongside unique benefits like discounted stays at our Inns and a day off for your birthday. With a commitment to employee well-being and a focus on giving back to the community, we provide a fulfilling environment for those eager to kickstart their IT career.
StudySmarter Expert Advice🤫
We think this is how you could land IT Apprentice in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to people in the IT industry, attend local meetups or online webinars. You never know who might have a lead on an apprenticeship or can give you insider tips.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on showcasing your passion for IT and your eagerness to learn—those traits are gold!
✨Tip Number 3
Tailor your approach! When applying through our website, make sure to highlight your relevant skills and experiences that match the job description. Show us why you're the perfect fit for the IT Apprentice role!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm and keeps you fresh in the interviewer's mind—definitely a win!
We think you need these skills to ace IT Apprentice in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Passion for IT:Let us see your enthusiasm for the IT industry! In your application, mention any projects or experiences that sparked your interest in technology. We love candidates who are eager to learn and grow with us.
Tailor Your Application:Make sure to customise your application to fit the role of IT Apprentice. Highlight relevant skills and experiences that align with the responsibilities listed in the job description. This shows us you’ve done your homework!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon unless it’s relevant. We appreciate a well-structured application that’s easy to read.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at IT
✨Know Your Tech Basics
Brush up on your IT fundamentals before the interview. Familiarise yourself with concepts like Active Directory, Microsoft 365, and cloud environments. This will show your passion for IT and help you answer technical questions confidently.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled IT issues in the past, whether in school projects or personal experiences. Being methodical in your approach to problem-solving is key, so highlight any relevant experiences that demonstrate this trait.
✨Practice Communication
Since you'll be supporting users with varying IT skills, practice explaining technical concepts in simple terms. Role-play with a friend or family member to get comfortable communicating effectively and clearly.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the role or the team. This shows your genuine interest in the position and helps you understand if it's the right fit for you.
