At a Glance
- Tasks: Support video conferencing setups and troubleshoot issues in a dynamic environment.
- Company: Join a leading company focused on innovative communication solutions.
- Benefits: Competitive salary, flexible hours, and opportunities for skill development.
- Other info: Exciting role with potential for career advancement in tech.
- Why this job: Be part of a team that enhances communication experiences for everyone.
- Qualifications: 3+ years experience in operational support and strong problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
Looking for junior profile with 3+ years experience in UCC.
- Perform required routine checks of video and audio conference (VAC), meeting rooms and auditorium, taking action on identified problems and advising superiors when required.
- Log calls with vendors for faulty equipment and elevate accordingly.
- Daily monitoring of CISCO and Condeco vendor management.
- Setup of VC between office campus and external company.
- Monitoring of VIP VCs and events (annual and interim results) and managing auditorium bookings.
- Provide hands and feet assistance to Video Conferencing incidents and alerts – calls logged via Global service desk (GSD).
- Setup of presentation and audio calls in VC rooms on user request via GSD.
- Managing the Screen Cloud Screens to be reviewed for any failure.
- Managing the onboarding and changes to Cloud booking based on requests and incidents.
- Managing Cloudbooking platform and perform any troubleshooting activities.
- Managing Multitaction Environment and assisting during the usage and functionality integration.
- Manage and review all services part of UCC team scope.
- Manage and support video walls in the office.
- New MS Meeting room configuration and feature enablement based on requirements like equipment display panel etc. and additional service.
- Support in upgrade of hardware and software of VC kit where required.
Operational support employer: IT WORLD LIMITED
IT WORLD LIMITED is an exceptional employer that values innovation and collaboration, offering a flexible remote work environment across the UK. With a strong focus on employee growth, we provide opportunities for professional development and the chance to work on cutting-edge projects in API and microservices integration. Our inclusive work culture fosters creativity and teamwork, making it a rewarding place for skilled professionals to thrive.
We think you need these skills to ace Operational support
Video Conferencing Setup
Audio Conference Management
CISCO Systems Knowledge
Vendor Management
Troubleshooting Skills
Incident Management
Cloud Booking Management
