At a Glance
- Tasks: Support video conferencing setups and troubleshoot issues in a dynamic environment.
- Company: Join a leading company focused on innovative communication solutions.
- Benefits: Competitive salary, flexible hours, and opportunities for skill development.
- Other info: Exciting role with potential for career advancement in tech.
- Why this job: Be part of a team that enhances communication experiences for everyone.
- Qualifications: 3+ years experience in operational support and strong problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
Looking for junior profile with 3+ years experience in UCC.
- Perform required routine checks of video and audio conference (VAC), meeting rooms and auditorium, taking action on identified problems and advising superiors when required.
- Log calls with vendors for faulty equipment and elevate accordingly.
- Daily monitoring of CISCO and Condeco vendor management.
- Setup of VC between office campus and external company.
- Monitoring of VIP VCs and events (annual and interim results) and managing auditorium bookings.
- Provide hands and feet assistance to Video Conferencing incidents and alerts – calls logged via Global service desk (GSD).
- Setup of presentation and audio calls in VC rooms on user request via GSD.
- Managing the Screen Cloud Screens to be reviewed for any failure.
- Managing the onboarding and changes to Cloud booking based on requests and incidents.
- Managing Cloudbooking platform and perform any troubleshooting activities.
- Managing Multitaction Environment and assisting during the usage and functionality integration.
- Manage and review all services part of UCC team scope.
- Manage and support video walls in the office.
- New MS Meeting room configuration and feature enablement based on requirements like equipment display panel etc. and additional service.
- Support in upgrade of hardware and software of VC kit where required.
Operational support employer: IT WORLD LIMITED
Join a dynamic and innovative team as an Operational Support professional, where your contributions will directly enhance our cutting-edge video conferencing capabilities. Our company fosters a collaborative work culture that prioritises employee growth through continuous training and development opportunities, all while being located in a vibrant office environment that encourages creativity and teamwork. With a focus on work-life balance and a commitment to employee well-being, we offer a rewarding career path for those looking to make a meaningful impact in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Operational support
✨Join IT Consulting Meetups
Check out local IT consulting meetups or tech conferences in your area. These events are golden opportunities for us to network, meet potential employers, and pick up insider tips about what's happening in the industry. Plus, you might even get a chance to introduce yourself directly to recruiters from companies like IT WORLD LIMITED!
✨Tap Into Online Communities
Get involved in online platforms like LinkedIn groups or dedicated forums for IT consulting. Engaging in discussions and sharing your insights can help us build valuable connections and get noticed by hiring managers. The more active we are in these spaces, the better our chances to land that entry-level gig!
✨Use University Resources
If you're still at uni, don't forget your career services! They often have exclusive job fairs or internship programmes tailored for students in IT consulting. We should definitely take advantage of these opportunities before graduation—it's a great way to get a foot in the door with companies like IT WORLD LIMITED.
✨Showcase Your Skills with Projects
Start building a portfolio of relevant projects or case studies, even if they’re just personal or academic. Showcasing our skills in a tangible way can really impress potential employers. When we apply, let's make sure to highlight these projects in our applications to make us stand out in the crowd!
We think you need these skills to ace Operational support
Some tips for your application 🫡
Highlight Your Tech Skills:In the IT consulting world, it’s super important to showcase your technical skills. Make sure your CV lists relevant programming languages, tools, or platforms you’re familiar with. If you've done any coursework or certifications related to cloud services or software development, weave those into your application!
Showcase Problem-Solving Abilities:IT consulting is all about solving problems for clients, so make your cover letter pop by including examples of how you've tackled challenges in the past. This could be from school projects, internships, or even personal projects. Let us know how you approached the problem and what the outcome was!
Tailored CV for Entry-Level:For an entry-level position like this, keep your CV concise and focused. Highlight your educational background, relevant projects, and any internships or practical experience. Use bullet points to keep it easy to read, and don't hesitate to include your university or any relevant coursework that shows your potential!
Express Enthusiasm in Your Application:As you're starting in your career, it’s vital to convey your eagerness to learn and grow. In your cover letter, mention why you’re excited about the role at IT WORLD LIMITED and how it aligns with your career aspirations. We love seeing candidates who are genuinely passionate about the field!
How to prepare for a job interview at IT WORLD LIMITED
✨Master the Basics of IT Consulting
Since you're aiming for an entry-level position in IT consulting, make sure you've got a solid grasp of fundamental consulting concepts and frameworks. Brush up on your problem-solving techniques and prepare to discuss how you would approach real-world IT challenges - the interviewers will want to see your analytical thinking in action!
✨Get Comfortable with Tools of the Trade
Familiarise yourself with common tools and software used in IT consulting, like project management software and data analysis tools. Being able to mention your experience (or even a hypothetical example) with these can give you an edge and show that you're prepared to hit the ground running at IT WORLD LIMITED.
✨Show Your Willingness to Learn
As this is an entry-level role, employers like IT WORLD LIMITED will be keen to see your eagerness to grow. Prepare to discuss your learning journey, any certifications you've pursued, or industry-relevant projects you’ve tackled during your studies – it’ll highlight your motivation and potential!
✨Prepare for Scenario-Based Questions
IT consulting interviews often include scenario-based questions to test your problem-solving and critical thinking skills. Think of a couple of past group projects or internships where you faced challenges and how you overcame them. This demonstrates not only your technical prowess but also your teamwork and communication skills.
