At a Glance
- Tasks: Drive strategic direction for digital workplace solutions and enhance user experience.
- Company: Join National Grid, a leader in creating flexible digital workspaces.
- Benefits: Competitive salary, contract role, and opportunities for professional growth.
- Other info: Collaborate with cross-functional teams in a fast-paced environment.
- Why this job: Be at the forefront of digital transformation and make a real impact.
- Qualifications: 10+ years in End User Technologies and strong problem-solving skills.
The predicted salary is between 60750 - 74250 £ per year.
Organizations that want to keep pace with a flexible work world and attract and keep talented employees need to create a digital workplace where team members can work seamlessly anytime, from anywhere. National Grid must undergo significant transformation to create a digital workspace that will meet the growing needs of our Business and end users. The Senior Engineer is a crucial role to help fulfil this mandate. This high demand function sits within the End User Technology Experience (EUX) team.
The primary role entails driving Strategic and Engineering direction for the Device, Data, and Access area within the Digital Workplace team. The Senior Engineer will work closely with Vendors, Partners, Project teams with recommendations for short term tactical improvements and solutions, while being a key contributor for long term strategic and engineering solutions for the future. This position will interface with key stakeholders within IT and the NG Business to clearly define, communicate, document, and engineer solutions within the DDA space. This role interacts and works with the Operations teams on high level incidents and assist with the troubleshooting of escalated issues from within the operational regions. This position will work closely with Solution Architects across all of IT and within the project space, to ensure, maintain, and deliver a world class user experience with continuing service improvement. The Senior Engineer will also work closely with Business Enablement teams to ensure various modes of communication are used to market specific Product updates, improvements, and experiences.
Key Accountabilities
- Modern Endpoint Management, Intune (MAM-WE), SCCM, Windows 7, Windows 10, Windows 11, Group Policy, Windows as a Service (WaaS), Autopilot, and SCCM Co-management
- Implementation of new key initiatives within the Device and Data organization
- Accountability of Engineering solutions for current state and future vision that align to overall product roadmaps.
- Works closely with architecture, engineering manager, product owners, and delivery functions to provide a world class end-to-end product experience to end user customers.
- Provide insights into products, technologies and market trends while keeping updated with the latest technologies
- Troubleshoot complex software and hardware issues as the final IT escalation level
- Develop close relationship with vendors, business and technology leaders
- Document solutions, SOPs and endpoint configuration standards
- In charge of hardware testing and selection across many business areas
- Present team recommendations to management, communicate technical issues in a concise and clear message
- Work with IT Communications and Business Enablement teams to develop materials to market products.
- Assist with driving a smooth product transition to operations and support via infrastructure operations best practices such as ITIL, and a high capability maturity
Knowledge, Experience and Technical Know How
- Minimum 10 years’ experience within End User Technologies and delivering capabilities such as Active Directory, Azure AD, Group Policy, SCCM, Application packaging, Microsoft O365, Standard Operating Environment (SOE), VMWare, VDI, Endpoint hardware and configuration, encryptions methods such as BitLocker and Checkpoint.
- Have implemented a successful migration from Windows 10 to Windows 11 utilizing the latest technologies to minimize the customer impact
- In depth knowledge and understanding of Autopilot and zero touch deployments
- Experience writing and running PowerShell scripts
- Has worked on Agile environment and follow all practices
- Solid experience in implementing Intune, WaaS, SCCM Co-management
- 3 years of being responsible for managing macOS/iOS deployments
- Knowledge of MDM solutions like Airwatch, MobileIron, JAMF
- A demonstrated and focused desire to build powerful, simple, well-designed products and services that customers will love to use
- Working knowledge of agile development methodologies
- An ability to think strategically and creatively, with the capacity for self-motivation, independent initiative and creative problem-solving
- Excellent interpersonal and communication skills, writing documentation and presentations
- The ability to manage time and adjust initiatives with proper prioritization to meet aggressive deadlines
- An excellent and deep attention to detail and strong technical intuition, as well as the ability to set and manage expectations
- Demonstrated success working in a fast-paced and deadline driven environment
- Strong organizational and time management skills
- Good leadership skills with experience collaborating and working with cross-functional teams
Qualifications
- Essential (at appointment): Bachelor’s or higher
- Essential: At least 10 years’ experience as a Senior Engineer with strategic focus
- Desirable: Experience working in a regulated industry; experience delivering and engineering ‘internal’ products for end user customers, experience using Jira, PowerBI and security tools
Main Interfaces
- EUX leadership
- Business Partners, CSMs
- Business Stakeholders (Digital Forum)
- Project Teams
- External Partners
Leadership Qualities & Business Skills
- Business Skills
- Commerciality
- Performance Excellence
- Communication Skills both written and spoken
Seniority level: Mid-Senior level
Employment type: Contract
Job function: Information Technology
Industries: Investment Banking
Location: Warwick, England, United Kingdom
Senior Infrastructure Engineer in Warwick employer: IT WORLD LIMITED
As a leading technology firm located in Warwick, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to excel. With a strong focus on professional development, we offer numerous growth opportunities and encourage our team members to take on new challenges within the Digital Workplace team. Our commitment to enhancing user experience and leveraging cutting-edge technology makes us an exceptional employer for those seeking meaningful and rewarding careers.
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We think this is how you could land Senior Infrastructure Engineer in Warwick
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We think you need these skills to ace Senior Infrastructure Engineer in Warwick
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Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at IT WORLD LIMITED.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
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For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
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IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
