At a Glance
- Tasks: Inspire creativity and assist customers in finding the perfect products.
- Company: Join The Works, a brand that values creativity and community.
- Benefits: Enjoy 25% discount, flexible hours, and access to training.
- Other info: Inclusive culture with opportunities for personal and professional growth.
- Why this job: Be a key part of a team that sparks joy and creativity.
- Qualifications: Passion for customer service and teamwork; retail experience is a plus.
The predicted salary is between 10 - 12 £ per hour.
We don’t just sell products. We inspire reading, learning, creativity and play. You sell the paint that turns someone into an artist. You provide the book that unleashes an inner author. You supply the games that help bring families together. You give someone the puzzle book that reconnects them with a late family member’s memory. You never know who someone will become. With your passion and our products, you will help ignite the spark within people, allowing them to unleash their creativity, find new passions, hobbies, or rekindle fond memories. The unseen possibilities are limitless, and it all starts with you.
Our Perks
- 25% Colleague Discount plus exclusive double discount days
- MyWorks – access exclusive online discounts across hundreds of retailers, holidays, utilities, tech and more
- Family Friendly Leave – enhanced maternity, paternity and adoption pay
- Holiday – 28 days including bank holidays, or 33 days including bank holidays for Deputy and Store Managers
- Can-Do Academy – grow your skills and career with instant access to further training and development
- Stream – claim early access to 50% of your wages as you earn them
- Share Scheme – own a piece of The Works
- 24/7 support for you and your family – through our partnership with Retail Trust Charity, includes an Employee Assistance Programme and more
- Healthcare Cash Plan – support your everyday healthcare costs
- Long service awards, pension, life assurance, Cycle to Work scheme and optional charity giving
Role Overview
As a Sales Assistant, you are the face of our brand on the shop floor – a true brand ambassador. Every day, you create moments that make our customers smile. You deliver exceptional service, spark brilliant conversations, and help customers with their shopping missions – whether discovering new products or finding the perfect gifts. By getting to know their interests, you recommend items that surprise, delight, and inspire them. You also keep the store well‑stocked, tidy, safe, and welcoming. Alongside your teammates, you create an environment where everything runs smoothly and everyone feels supported and included.
Key Responsibilities
- Deliver friendly, knowledgeable and efficient service to every customer
- Maintain excellent store standards – merchandising, cleanliness and stock replenishment
- Operate tills accurately and handle transactions with care
- Support deliveries, stockroom organisation and product availability
- Follow all operational procedures including health & safety and loss prevention
- As a Keyholder (where applicable) open and close the store securely, support cash handling and store security
- Collaborate with the team to meet store targets and KPIs
- Stay informed about promotions, products and services to recommend wisely
- Represent the brand as a positive, professional, passionate ambassador
- Perform physical tasks such as managing stairs and heavy stock
Skills & Behaviours that will Set You Apart
- Passion for delivering great customer service
- Strong communication and interpersonal skills
- Team player with a positive, can‑do attitude
- Reliable, punctual and flexible to work varied shifts
- Comfortable using tills and handling cash
- Previous experience in customer service or hospitality role
- Experience in a fast‑paced, high‑volume environment
- For Keyholders: experience with store opening/closing and basic supervisory responsibilities
Keyholder Responsibilities
- Opening and closing the store
- Cashing up
- Carrying out management responsibilities
Our Purpose
To inspire reading, learning, creativity and play.
Our Values
- We are Crafty – Smart with what we’ve got.
- We are Caring – Heart in every action.
- We are Can‑do – Energy that gets it done.
We promote diversity, inclusion and apply reasonable adjustments. Equal Employment Opportunity At The Works, we are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under‑represented groups such as ethnic minorities, people with disabilities, carers and members of the LGBTQ+ community. We are open to discussions about working hours and flexible working and will try to support reasonable adjustments for interviews.
Retail Sales Assistant Keyholder - Temporary Contract employer: It Works Recruitment
The Works is an exceptional employer that fosters a vibrant and inclusive work culture, where every Retail Sales Assistant plays a crucial role in inspiring creativity and connection among customers. With generous benefits such as a 25% colleague discount, enhanced family leave, and access to the Can-Do Academy for personal development, employees are encouraged to grow their skills while enjoying a supportive environment. Located in a community-focused setting, The Works not only values its team members but also empowers them to make a meaningful impact on the lives of others through the joy of reading, learning, and play.
