At a Glance
- Tasks: Own and optimise Epicor ERP and Power BI for data quality and operational performance.
- Company: Join a forward-thinking company focused on innovation and efficiency.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on continuous improvement and collaboration.
- Why this job: Make a real impact by enhancing data insights and driving process improvements.
- Qualifications: Experience with Epicor ERP and Power BI; strong analytical and communication skills.
The predicted salary is between 50000 - 65000 € per year.
Own and optimise the organisation's Epicor ERP and Power BI analytics ecosystem to improve data quality, reporting, and operational performance. This role combines ERP administration and enhancement (Epicor Kinetic/v10+) with enterprise-grade BI development (Power BI, DAX, Power Query) to deliver scalable, trusted insights and drive process efficiency across Finance, Supply Chain, Operations, and Commercial teams.
KEY RESPONSIBILITIES:
- Epicor ERP Administration & Enhancement
- Administer Epicor environments (live, test), user management, security roles, and permissions.
- Build and maintain BAQs, BPMs, E10/Kinetic dashboards, UD fields, and Method Directives.
- Design and maintain Epicor workflows for core processes (Order-to-Cash, Procure-to-Pay, Plan-to-Produce).
- Develop/maintain SSRS and Epicor-native reports, forms, and labels.
- Oversee upgrades/patching; coordinate testing, change control, and release notes.
- Troubleshoot incidents; manage tickets and vendor escalations; ensure SLAs are met.
- Data & Analytics (Power BI)
- Design scalable semantic models (star schema), datasets, and DAX measures for self-service and corporate reporting.
- Build and govern Power BI reports, dashboards, and apps with row-level security and data certifications.
- Implement robust Power Query (M) transformations and data quality rules.
- Manage Power BI Gateway and refresh schedules; optimise dataset performance.
- Promote adoption via documentation, training, and reusable templates.
- Integrations & Data Platform
- Develop/maintain integrations between Epicor and other systems (CRM, WMS, EDI, e‐commerce) using REST/SOAP, Epicor Service Connect, or APIs.
- Collaborate with Infra/Data teams on SQL Server (T‐SQL, views, stored procedures), and, if applicable, Azure data services (Data Factory, Synapse/Fabric).
- Implement error handling, monitoring, and incident recovery for data pipelines.
- Governance, Controls & Compliance
- Establish data definitions, lineage, naming standards, and RLS/security controls.
- Maintain SOX/GDPR-ready audit trails for report changes and user access.
- Lead UAT, documentation, and training for new features and releases.
- Business Partnering & Continuous Improvement
- Translate stakeholder requirements into technical designs and delivery roadmaps.
- Identify process bottlenecks; propose Epicor or BI-led automation and standardisation.
- Run training for power users and create SOPs, quick-start guides, and FAQs.
KNOWLEDGE, SKILLS AND ABILITIES:
- Soft Skills
- Analytical, detail-oriented, and process-driven.
- Clear communicator—able to explain technical concepts to non-technical audiences.
- Proactive, service-oriented, and comfortable prioritising across multiple stakeholders.
EDUCATION REQUIRED:
- Degree in Computer Science, Information Systems, Engineering, or equivalent experience.
- Relevant certifications (e.g., Microsoft Power BI Data Analyst Associate, Epicor product certifications) are a plus.
EXPERIENCE REQUIRED:
- Essential:
- 3–5+ years working with Epicor ERP (Kinetic or v10+) across core modules (at least two of: Finance, Supply Chain, Manufacturing/Production, Planning/MRP).
- Strong hands-on with BAQ, BPM, method directives, dashboards, SSRS, and form customisations.
- Advanced Power BI: data modelling (star schema), DAX, Power Query, RLS, performance tuning, and deployment via workspaces/apps.
- Solid SQL/T‐SQL skills; familiarity with SQL Server performance concepts (indexes, query plans).
- Experience with APIs/REST/SOAP and integrating ERP with external apps.
- Proven stakeholder management; can gather requirements, challenge constructively, and deliver to deadlines.
- Strong documentation, testing discipline, and change management.
- Desirable:
- Epicor certifications; experience with Epicor Functions, Service Connect, ECM/DocStar, QuickShip, or MES.
- Knowledge of Azure (Data Factory, Synapse/Fabric, Azure SQL) or on‐prem ETL tooling.
- Power Platform exposure (Power Automate/Apps) for light workflow solutions.
- Manufacturing planning concepts (BOM, routing, WIP, scheduling, MPS/MRP) or inventory/costing knowledge.
- Experience with DevOps/Jira, Git source control, CICD for Power BI (Fabric/DevOps pipelines).
Epicor Support Specialist in Luton employer: IT Works Recruitment LTD
As an Epicor Support Specialist, you will thrive in a dynamic work environment that prioritises innovation and collaboration. Our company offers comprehensive benefits, a supportive culture that encourages continuous learning and professional development, and the unique opportunity to work with cutting-edge technologies in a vibrant location. Join us to make a meaningful impact while advancing your career in a role that values your expertise and contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Epicor Support Specialist in Luton
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant meetups, and engage on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your work with Epicor ERP and Power BI. Include examples of dashboards, reports, and any integrations you've developed. This will give potential employers a clear view of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common questions related to ERP administration and BI development. Be ready to discuss your experience with DAX, Power Query, and SQL. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team. Don’t forget to tailor your application to highlight your relevant experience with Epicor and data analytics!
We think you need these skills to ace Epicor Support Specialist in Luton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Epicor Support Specialist role. Highlight your experience with Epicor ERP, Power BI, and any relevant projects that showcase your skills in data quality and reporting.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've optimised ERP systems or improved operational performance in previous positions.
Show Off Your Technical Skills:Don’t hold back on showcasing your technical skills! Mention your hands-on experience with BAQs, BPMs, DAX, and SQL. We want to see how you can bring value to our team with your expertise.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at IT Works Recruitment LTD
✨Know Your Epicor Inside Out
Make sure you’re well-versed in Epicor ERP, especially the Kinetic or v10+ versions. Brush up on your knowledge of BAQs, BPMs, and dashboards, as well as how to troubleshoot incidents. Being able to discuss specific examples of your past experiences with these tools will show that you’re not just familiar but truly proficient.
✨Show Off Your Power BI Skills
Prepare to demonstrate your expertise in Power BI, particularly in data modelling, DAX, and Power Query. Bring along examples of reports or dashboards you've created, and be ready to explain your thought process behind the design and any challenges you faced. This will highlight your analytical skills and attention to detail.
✨Communicate Clearly and Confidently
Since this role involves translating technical concepts to non-technical stakeholders, practice explaining complex ideas in simple terms. Use clear examples from your previous work to illustrate your points. This will showcase your communication skills and your ability to partner effectively with different teams.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle real-world scenarios. Think about past experiences where you identified process bottlenecks or implemented improvements. Be ready to discuss the steps you took and the outcomes, as this will demonstrate your proactive approach and service-oriented mindset.
