At a Glance
- Tasks: Provide functional and technical support for the IFS ERP platform across various business areas.
- Company: Join a forward-thinking company dedicated to inclusivity and innovation.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with opportunities for continuous improvement and career advancement.
- Why this job: Make a real impact by enhancing ERP systems and supporting users daily.
- Qualifications: Experience with IFS Applications or Cloud, strong analytical skills, and customer-focused mindset.
The predicted salary is between 40000 - 50000 £ per year.
Location: Department: Enterprise Applications / ERP Support
Reports To: ERP Support Manager / Head of Applications
Employment Type: Full-time
Role Overview
We are seeking an experienced IFS Support Consultant to provide functional and technical support for the IFS ERP platform across multiple business areas. The successful candidate will work closely with internal stakeholders, third‑party providers, and project teams to maintain system stability, troubleshoot issues, support users, and contribute to ongoing ERP improvements. This role requires strong analytical skills, a customer‑focused approach, and hands‑on experience supporting IFS Applications or IFS Cloud environments.
Key Responsibilities
- Provide day‑to‑day support for IFS ERP users across finance, supply chain, manufacturing, projects, service management, and related modules.
- Investigate, troubleshoot, and resolve application incidents, data issues, and process‑related problems.
- Manage support tickets in line with agreed SLAs and escalation procedures.
- Perform root cause analysis and recommend long‑term solutions.
- Liaise with third‑party support partners and software vendors where required.
Functional & Technical Support
- Configure and maintain IFS application settings.
- Support integrations between IFS and external systems.
- Assist with user access management, permissions, and security roles.
- Develop and maintain reports, queries, and dashboards where required.
- Support data corrections, uploads, and migration activities.
- Identify opportunities to improve business processes and system performance.
- Participate in ERP enhancement projects, upgrades, testing, and deployments.
- Support change management and release processes.
- Contribute to system documentation, knowledge bases, and standard operating procedures.
User Support & Training
- Provide end‑user guidance and training.
- Create user documentation and support materials.
- Work collaboratively with stakeholders to understand operational requirements.
- Promote best practices in ERP usage and data management.
Required Skills & Experience
- Proven experience supporting IFS Applications or IFS Cloud.
- Strong understanding of ERP business processes.
- Experience supporting one or more of the following modules: Finance, Supply Chain, Manufacturing, Projects, Service & Maintenance, Procurement.
- Experience with incident management and troubleshooting.
- Strong communication and stakeholder management skills.
- Ability to prioritise workloads and manage multiple support requests.
- Experience working within ITIL‑aligned support environments.
- Strong analytical and problem‑solving abilities.
- Experience with SQL and database querying.
- Familiarity with IFS integrations, APIs, or middleware.
- Experience with reporting tools and data analysis.
- Understanding of cloud‑hosted ERP environments.
- Exposure to ERP upgrades or implementation projects.
- ITIL certification or equivalent.
Technical Environment
The successful candidate may be expected to work with:
- IFS Applications / IFS Cloud
- Reporting and BI tools
- Integration platforms and APIs
- Service management and ticketing systems
Personal Attributes
- Customer‑focused and service‑oriented mindset.
- Strong attention to detail.
- Proactive and solution‑driven approach.
- Ability to work independently and collaboratively.
- Strong organisational and communication skills.
- Comfortable operating in fast‑paced environments.
Key Performance Indicators
- SLA compliance and ticket resolution times.
- User satisfaction and service quality.
- Reduction in recurring incidents.
- Contribution to continuous improvement initiatives.
- Accuracy and quality of system support documentation.
Working Arrangements
Hybrid working options may be available. Occasional out‑of‑hours support may be required for deployments or critical incidents. Some travel may be required depending on business needs.
[Company Name] is committed to creating an inclusive environment for all employees and welcomes applications from individuals of all backgrounds.
IFS ERP Support Consultant (Hybrid) employer: IT Works Recruitment LTD
[Company Name] is an excellent employer that values its employees by fostering a collaborative and inclusive work culture, particularly in the dynamic field of ERP support. With opportunities for professional growth and development, employees can enhance their skills while contributing to meaningful projects that drive business improvements. The hybrid working model offers flexibility, allowing team members to balance their personal and professional lives effectively.
StudySmarter Expert Advice🤫
We think this is how you could land IFS ERP Support Consultant (Hybrid)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant meetups, and engage with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and its IFS ERP systems. Familiarise yourself with common issues users face and think about how you would tackle them. This shows you're not just interested in the role but also invested in their success.
✨Tip Number 3
Practice your problem-solving skills! Since this role involves troubleshooting and root cause analysis, consider doing mock scenarios with friends or colleagues. It’ll help you articulate your thought process during interviews.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are eager to join us. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace IFS ERP Support Consultant (Hybrid)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with IFS Applications or IFS Cloud. We want to see how your skills match the key responsibilities listed in the job description, so don’t hold back on showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the IFS ERP Support Consultant role. Share specific examples of how you've tackled similar challenges in the past and how you can contribute to our team.
Show Off Your Analytical Skills:Since this role requires strong analytical abilities, make sure to mention any relevant experiences where you’ve successfully resolved issues or improved processes. We love seeing problem-solving in action!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at IT Works Recruitment LTD
✨Know Your IFS Inside Out
Make sure you brush up on your knowledge of IFS Applications and IFS Cloud. Familiarise yourself with the specific modules mentioned in the job description, like finance and supply chain. Being able to discuss your hands-on experience with these systems will show that you're ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled application incidents or data issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will demonstrate your analytical skills and your ability to provide effective solutions under pressure.
✨Communicate Like a Pro
Since this role involves liaising with various stakeholders, practice articulating your thoughts clearly and concisely. Think about how you can explain complex technical concepts in simple terms. Good communication is key to ensuring everyone is on the same page.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations related to user support or system troubleshooting. Prepare for questions about managing support tickets or performing root cause analysis. This will help you demonstrate your customer-focused approach and your understanding of ITIL processes.
