At a Glance
- Tasks: Lead the change for a digital Patient Portal, enhancing patient experience across the NHS.
- Company: Join a forward-thinking NHS Trust committed to digital transformation.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Be part of a dynamic team with a focus on innovation and collaboration.
- Why this job: Make a real difference in healthcare by driving digital change and improving patient engagement.
- Qualifications: Experience in Change Management within NHS Digital Transformation and strong stakeholder skills.
The predicted salary is between 50000 - 65000 £ per year.
We are supporting an NHS Trust embarking on a significant Patient Portal programme and are looking to appoint an experienced Patient Portal Change Lead to drive adoption, engagement and organisational readiness throughout the implementation. This is an exciting opportunity to play a key role in improving the digital patient experience by leading the people side of change across one of the Trust's most visible digital transformation programmes.
Key Responsibilities
- Develop and deliver the Change Management strategy for the Patient Portal programme.
- Lead stakeholder engagement across clinical, operational and corporate teams.
- Build strong relationships with senior clinical leaders, operational managers and programme stakeholders.
- Design and deliver communication and engagement plans to maximise adoption.
- Assess organisational readiness and develop mitigation plans where required.
- Work closely with Training, PMO, Digital, Clinical and Supplier teams to ensure successful deployment.
- Identify, recruit and support local Change Champions across the Trust.
- Track adoption metrics and benefits realisation following go-live.
- Support go-live planning and post-implementation optimisation activities.
Essential Experience
- Significant experience delivering Change Management within NHS Digital Transformation programmes.
- Previous experience supporting the implementation of a Patient Portal (e.g. Oracle Health/Cerner, Epic MyChart, MEDITECH, DrDoctor, Zesty or similar).
- Strong stakeholder management skills across executive, clinical and operational audiences.
- Experience developing communication, engagement and adoption strategies.
- Knowledge of NHS programme governance and transformation methodologies.
- Excellent facilitation and presentation skills.
Desirable
- Prosci, APMG Change Management or equivalent qualification.
- Experience working on EPR or digital transformation programmes.
- Understanding of benefits realisation and adoption measurement.
- Experience supporting large-scale NHS go-lives.
Patient Portal Change Lead in England employer: IT Works Health LTD
As a leading NHS Trust, we pride ourselves on fostering a collaborative and innovative work environment that empowers our employees to make a real difference in patient care. With a strong focus on professional development, we offer extensive training opportunities and support for career progression, ensuring that our team members can thrive in their roles. Join us in this pivotal Patient Portal programme and be part of a transformative journey that enhances the digital experience for patients across our community.
