IT Support Analyst

A growing global tech company is looking for an IT Support Analyst to join its dynamic support team. You’ll provide 1st and 2nd line support to both customers and internal users, helping resolve technical issues and maintain high service standards. Full training and career development provided.

Key Responsibilities

• Deliver exceptional technical support and customer service

• Log, track, and resolve incoming support requests

• Troubleshoot product and IT issues, escalating when necessary

• Work collaboratively with cross-functional teams

• Support internal users with general IT issues

What you’ll need:

• Experience in IT support or customer service

• Degree-level education or equivalent practical experience

• Strong communication and problem-solving skills

• Solid general IT knowledge; familiarity with tools like Active Directory, PowerShell, HubSpot, or Microsoft 365 is a plus

• Organised, proactive, and calm under pressure

Benefits:

• Competitive salary

• Private healthcare

• 25 days holiday + birthday off

• Life assurance (6x salary)

• Share options after 1 year

• Gym subsidy & pension

• Ongoing training