At a Glance
- Tasks: Lead the service desk, resolve complex IT issues, and support junior analysts.
- Company: Fast-growing Managed Service Provider with a dynamic work environment.
- Benefits: Competitive salary, career development opportunities, and a supportive team culture.
- Other info: Join a vibrant team focused on exceptional service quality and growth.
- Why this job: Make a real impact in IT support while developing your leadership skills.
- Qualifications: Experience in IT support and strong problem-solving abilities.
The predicted salary is between 35000 - 42000 £ per year.
Senior IT Support Analyst Our client, a fast-growing Managed Service Provider (MSP), is seeking an experienced Senior Technical Support Analyst to take on a pivotal role within their support function.
This is an excellent opportunity for a skilled IT professional who enjoys balancing hands on technical delivery with day to day leadership responsibilities in a dynamic service environment.
As Senior Technical Support Analyst, they will oversee the smooth running of the service desk while acting as a key escalation point for complex technical issues.
They will remain fully engaged in ticket resolution handling escalations, troubleshooting advanced problems, and providing technical reassurance to both customers and colleagues.
Alongside their technical duties, they will play a vital leadership role by supporting and developing junior analysts, ensuring SLAs are consistently met, and maintaining high levels of customer satisfaction across all service interactions.
This position is central to maintaining exceptional service quality and shaping the continued growth of the IT support function.
It offers the ideal blend of operational ownership, technical depth, and team leadership within a fast-paced MSP setting.
Key
Responsibilities: * Oversee day-to-day service desk operations to maintain efficiency and service quality * Act as escalation point for complex incidents and technical challenges * Deliver h...
Senior IT Support Analyst in Surrey employer: IT Talent Solutions
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