Salary: £28,000 - 35,000 per year Requirements Previous experience within a 1st or 2nd Line Support role. Experience supporting business applications, ERP, CRM, finance or industry-specific systems. Strong troubleshooting and problem-solving skills. Knowledge of Windows environments, Microsoft 365 and Active Directory. Familiarity with ticket management systems and ITIL-based processes. Excellent communication and customer service skills. A proactive approach and willingness to learn new technologies. SQL experience or the ability to investigate database-related issues. Experience working with application vendors and third-party support teams. Exposure to Azure, Intune or cloud-based platforms. Knowledge of reporting tools or business intelligence systems Responsibilities Provide 1st and 2nd line support for users via phone, email and ticketing systems. Diagnose and resolve hardware, software and application-related issues. Support business applications, investigating errors, performance issues and user queries. Log, prioritise and manage incidents and service requests through to resolution. Perform user administration, access management and system configuration tasks. Assist with software deployments, upgrades and system testing. Deliver an excellent customer experience and ensure service level agreements are met. Technologies Active Directory Azure Business Intelligence Cloud CRM ERP Hardware Support ITIL Microsoft 365 SQL Windows Office 365 More We are an office-based, full-time, permanent IT team seeking a proactive and enthusiastic 1st / 2nd Line Support Analyst (Application Support) to join our growing department. This is an excellent opportunity for someone who enjoys problem-solving, working with customers, and developing technical skills in a supportive environment. You will act as a key point of contact for users, helping to diagnose and resolve IT and application-related issues while supporting business-critical systems and applications across the company. last updated 38 week of 2026 #J-18808-Ljbffr
Application Support in Surrey employer: IT Talent Solutions
As a leading employer in the tech industry, we offer our Infrastructure Engineer / Security team a dynamic work environment that prioritises innovation and security. Our commitment to employee growth is evident through continuous training opportunities and a collaborative culture that encourages knowledge sharing. Located in a vibrant area, we provide competitive benefits and a supportive atmosphere that fosters both personal and professional development.
