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- Tasks: Provide 3rd line support and solve complex IT issues in a dynamic team.
- Company: Join a forward-thinking tech company with a friendly and focused culture.
- Benefits: Competitive salary, opportunities for learning, and a supportive work environment.
- Why this job: Make a real impact by mentoring junior engineers and improving IT services.
- Qualifications: Experience in senior IT support and strong skills in Microsoft technologies.
- Other info: Great opportunity for career growth in a collaborative setting.
The predicted salary is between 40000 - 50000 £ per year.
My forward thinking technically focused client is seeking a bright and engaging Senior IT Support Engineer to join their small team. You will play a key part in the IT operations within this friendly but focused IT team. You must be motivated by technology with the want to learn and develop. This role is ideal for someone who enjoys solving complex technical issues, mentoring junior engineers, and playing a key part in maintaining and improving IT services. You will act as a technical escalation point, working closely with 1st and 2nd line teams, infrastructure colleagues, and end users to ensure reliability, security, and performance across the IT estate.
Key Responsibilities
- Provide 3rd line technical support for complex incidents and problems
- Act as an escalation point for Microsoft 365, Active Directory, and core infrastructure issues
- Administer and support Microsoft 365 (Exchange Online, SharePoint, OneDrive, Teams, Intune)
- Manage and troubleshoot Active Directory, Group Policy, DNS, DHCP
- Support on-prem and cloud/hybrid environments (Azure / Entra ID)
- Perform root cause analysis and implement permanent fixes
- Lead on incident resolution and problem management activities
- Contribute to system upgrades, migrations, and infrastructure projects
- Create and maintain technical documentation and knowledge articles
- Mentor and support junior IT staff
- Ensure systems meet security, compliance, and best-practice standards
Required
- Proven experience in a Senior / 3rd Line IT Support role
- Strong expertise in Microsoft technologies, including:
- Microsoft 365
- Active Directory / Group Policy
- Windows Server & Windows 10/11
- Experience supporting hybrid cloud environments
- Solid troubleshooting and diagnostic skills
- Experience working within ITIL-based service desks
- Strong communication skills and a customer-focused approach
3rd Line Support Engineer in Petersfield employer: IT Talent Solutions
Contact Detail:
IT Talent Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Support Engineer in Petersfield
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend tech meetups, webinars, or even local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your projects and technical expertise. This is a great way to demonstrate your problem-solving abilities and passion for technology to potential employers.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to Microsoft 365, Active Directory, and troubleshooting. Practice explaining your thought process when solving complex issues, as this will show your analytical skills and experience.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people in our team.
We think you need these skills to ace 3rd Line Support Engineer in Petersfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Senior IT Support Engineer role. Highlight your expertise in Microsoft technologies and any relevant projects you've worked on, especially those involving 3rd line support.
Craft a Compelling Cover Letter: Use your cover letter to showcase your passion for technology and problem-solving. Mention specific examples of how you've tackled complex technical issues and supported junior engineers, as this aligns perfectly with what we're looking for.
Showcase Your Communication Skills: Since strong communication is key in this role, make sure your application reflects your ability to convey technical information clearly. Whether it's in your CV or cover letter, demonstrate how you've effectively communicated with both technical teams and end users.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen to join our friendly and focused IT team!
How to prepare for a job interview at IT Talent Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Active Directory, and other key technologies mentioned in the job description. Be ready to discuss specific scenarios where you've solved complex technical issues, as this will show your expertise and problem-solving skills.
✨Showcase Your Mentoring Skills
Since mentoring junior engineers is part of the role, think of examples where you've supported or guided others in a technical setting. Highlighting your ability to teach and share knowledge will demonstrate that you're not just a tech whiz but also a team player.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific incidents or problems. Practise articulating your thought process for troubleshooting and root cause analysis. This will help you convey your methodical approach to resolving issues effectively.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this role. During the interview, focus on explaining your thoughts clearly and concisely. Use examples from your past experiences to illustrate your points, ensuring that you come across as both knowledgeable and approachable.