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- Tasks: Lead the delivery of a multi-phase Salesforce programme and ensure smooth implementation.
- Company: Dynamic company based in Milton Keynes with a focus on innovative CRM solutions.
- Benefits: Competitive salary, flexible working arrangements, and opportunities for professional growth.
- Why this job: Make a real impact by managing complex Salesforce projects and enhancing user experiences.
- Qualifications: Proven experience in Salesforce CRM projects and strong communication skills.
- Other info: Join a collaborative team and engage with senior stakeholders in an exciting environment.
The predicted salary is between 36000 - 60000 £ per year.
CRM / Salesforce Project Manager - 1 year fixed term contract.
MUST: You must be local to Milton Keynes and be willing to visit partners in London on a regular basis.
Role Overview
Lead the delivery of a multi-phase Salesforce programme, ensuring smooth implementation, strong governance and successful user adoption.
Key Responsibilities
- Project Delivery & Governance: Own planning, scope, timelines and delivery for Salesforce Phase 1 & 2. Manage risks, budgets, RAID processes and partner performance. Coordinate cross-functional teams and run Agile ceremonies.
- Salesforce Platform & Data: Oversee initial platform configuration, security, environments and releases. Ensure scalable architecture and robust data governance. Define standards for data quality, integrations and technical design.
- Lead & Sales Management Rollout: Deliver end-to-end rollout of Lead and Sales Management processes. Support process mapping, UAT and change adoption.
- Stakeholder & Change Management: Act as the link between business teams, technical teams and external partners. Lead regular communication forums and feedback loops. Ensure SOWs include measurable deliverables and acceptance criteria.
- Quality Assurance & Reporting: Oversee testing cycles, issue resolution and launch readiness. Maintain documentation, dashboards and executive reporting. Ensure GDPR alignment and complete post-implementation reviews.
Skills & Experience (Emphasised)
Essential: Proven track record delivering complex Salesforce CRM projects. Deep understanding of Data Cloud, Marketing Cloud, Lead Management and core CRM capabilities. Strong governance discipline - planning, RAID, budgeting, sprint management and reporting. Exceptional communication and stakeholder skills, able to influence at all levels. Solid business analysis ability, translating business needs into clear technical tasks. Confident working in Agile or hybrid project environments. Able to challenge assumptions, drive clarity and manage ambiguity.
Desirable: Salesforce certifications (Administrator, PM/BA credentials). Experience with integrations, data migration and the wider Salesforce ecosystem. Background in CRM strategy, customer experience or process optimisation.
Person Profile: Clear, persuasive communicator with a collaborative approach. Highly organised, structured and detail-driven. Comfortable engaging senior stakeholders and managing complex landscapes. Proactive problem-solver who anticipates issues and removes blockers. Passionate about CRM, data quality and continual improvement.
CRM Project Manager in London employer: IT Talent Solutions
Contact Detail:
IT Talent Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Project Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with folks in the CRM and Salesforce space. Attend local meetups or industry events in Milton Keynes and London to make those valuable connections that could lead to your next role.
✨Tip Number 2
Show off your skills! Create a portfolio or case studies showcasing your past Salesforce projects. This will give potential employers a clear picture of what you can bring to the table, especially when it comes to project delivery and governance.
✨Tip Number 3
Prepare for interviews by brushing up on Agile methodologies and stakeholder management. Be ready to discuss how you've successfully led cross-functional teams and managed complex projects in the past. We want to see that you can handle the heat!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Let’s get you that CRM Project Manager role!
We think you need these skills to ace CRM Project Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of CRM Project Manager. Highlight your experience with Salesforce and any relevant projects you've led. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about CRM and how your background makes you the perfect fit for this role. We love a good story, so make it engaging!
Showcase Your Communication Skills: Since this role involves a lot of stakeholder management, be sure to demonstrate your exceptional communication skills in your application. We want to see how you can influence and engage with different teams.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at IT Talent Solutions
✨Know Your Salesforce Inside Out
Make sure you brush up on your Salesforce knowledge before the interview. Be ready to discuss your experience with CRM projects, especially focusing on Data Cloud and Marketing Cloud. Highlight specific examples where you've successfully delivered complex Salesforce projects.
✨Showcase Your Governance Skills
Since strong governance is key for this role, prepare to talk about how you've managed planning, RAID processes, and budgets in past projects. Bring concrete examples that demonstrate your ability to keep projects on track and within scope.
✨Communicate Like a Pro
Exceptional communication skills are a must. Practice articulating your thoughts clearly and persuasively. Think of scenarios where you've effectively engaged stakeholders or resolved conflicts, as these will showcase your collaborative approach.
✨Be Agile and Adaptable
Familiarise yourself with Agile methodologies if you haven't already. Be prepared to discuss how you've coordinated cross-functional teams and run Agile ceremonies. Show that you're comfortable managing ambiguity and can drive clarity in complex situations.
