At a Glance
- Tasks: Provide 1st and 2nd line IT support, troubleshooting tech issues for users.
- Company: Join a growing IT team in a modern, cloud-first environment.
- Benefits: Gain hands-on experience with Microsoft 365 and cloud technologies.
- Other info: Dynamic role with opportunities for skill development and career growth.
- Why this job: Kickstart your tech career while helping others solve their IT problems.
- Qualifications: Experience in IT support and strong knowledge of Microsoft 365 required.
My client is seeking a proactive and customer-focused 1st Line / 2nd IT Technician to join our growing IT team. This is a fantastic opportunity for someone with a passion for technology and strong Microsoft 365 knowledge to develop their skills in a modern, cloud-first environment. You’ll be the first point of contact for IT support, helping end users resolve technical issues while ensuring excellent customer service. Working across Microsoft 365, Intune, and endpoint devices, you’ll play a key role in keeping the business running smoothly.
Key Responsibilities
- Provide 1st line support to users via phone, email, and ticketing systems
- Troubleshoot issues across Windows 10/11, Microsoft 365, and mobile devices
- Manage users in Azure AD / Entra ID, including account setup and access control
- Support and administer Microsoft Intune (device enrolment, policies, compliance)
- Assist with hardware setup, laptop builds, and device provisioning
- Handle password resets, software installs, and basic network troubleshooting
- Escalate complex issues to 2nd/3rd line teams where required
- Maintain accurate documentation and update knowledge base articles
Skills & Experience
Essential:
- Experience in a 1st line IT support role or similar
- Good knowledge of Microsoft 365 (Exchange, Teams, SharePoint, OneDrive)
- Familiarity with Intune / endpoint management
- Understanding of Windows OS and basic networking (DNS, DHCP, TCP/IP)
- Excellent communication and customer service skills
Desirable:
- Exposure to Azure / Entra ID
- Experience with ticketing systems (e.g. ServiceNow, Jira, Freshservice)
- Basic understanding of cyber security principles
- Relevant certifications (MS-900, MD-102, CompTIA A+)
IT Technician / IT Support employer: IT Talent Solutions
Join a dynamic and innovative IT team where your passion for technology will be nurtured in a modern, cloud-first environment. As an IT Technician, you'll enjoy a supportive work culture that prioritises professional growth, offering opportunities to enhance your skills in Microsoft 365 and beyond. With a focus on excellent customer service, you'll play a vital role in ensuring smooth operations while benefiting from a collaborative atmosphere that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land IT Technician / IT Support
✨Join IT Consulting Meetups
Check out local IT consulting meetups or tech conferences in your area. These events are golden opportunities for us to network, meet potential employers, and pick up insider tips about what's happening in the industry. Plus, you might even get a chance to introduce yourself directly to recruiters from companies like IT Talent Solutions!
✨Tap Into Online Communities
Get involved in online platforms like LinkedIn groups or dedicated forums for IT consulting. Engaging in discussions and sharing your insights can help us build valuable connections and get noticed by hiring managers. The more active we are in these spaces, the better our chances to land that entry-level gig!
✨Use University Resources
If you're still at uni, don't forget your career services! They often have exclusive job fairs or internship programmes tailored for students in IT consulting. We should definitely take advantage of these opportunities before graduation—it's a great way to get a foot in the door with companies like IT Talent Solutions.
✨Showcase Your Skills with Projects
Start building a portfolio of relevant projects or case studies, even if they’re just personal or academic. Showcasing our skills in a tangible way can really impress potential employers. When we apply, let's make sure to highlight these projects in our applications to make us stand out in the crowd!
We think you need these skills to ace IT Technician / IT Support
Some tips for your application 🫡
Highlight Your Tech Skills:In the IT consulting world, it’s super important to showcase your technical skills. Make sure your CV lists relevant programming languages, tools, or platforms you’re familiar with. If you've done any coursework or certifications related to cloud services or software development, weave those into your application!
Showcase Problem-Solving Abilities:IT consulting is all about solving problems for clients, so make your cover letter pop by including examples of how you've tackled challenges in the past. This could be from school projects, internships, or even personal projects. Let us know how you approached the problem and what the outcome was!
Tailored CV for Entry-Level:For an entry-level position like this, keep your CV concise and focused. Highlight your educational background, relevant projects, and any internships or practical experience. Use bullet points to keep it easy to read, and don't hesitate to include your university or any relevant coursework that shows your potential!
Express Enthusiasm in Your Application:As you're starting in your career, it’s vital to convey your eagerness to learn and grow. In your cover letter, mention why you’re excited about the role at IT Talent Solutions and how it aligns with your career aspirations. We love seeing candidates who are genuinely passionate about the field!
How to prepare for a job interview at IT Talent Solutions
✨Master the Basics of IT Consulting
Since you're aiming for an entry-level position in IT consulting, make sure you've got a solid grasp of fundamental consulting concepts and frameworks. Brush up on your problem-solving techniques and prepare to discuss how you would approach real-world IT challenges - the interviewers will want to see your analytical thinking in action!
✨Get Comfortable with Tools of the Trade
Familiarise yourself with common tools and software used in IT consulting, like project management software and data analysis tools. Being able to mention your experience (or even a hypothetical example) with these can give you an edge and show that you're prepared to hit the ground running at IT Talent Solutions.
✨Show Your Willingness to Learn
As this is an entry-level role, employers like IT Talent Solutions will be keen to see your eagerness to grow. Prepare to discuss your learning journey, any certifications you've pursued, or industry-relevant projects you’ve tackled during your studies – it’ll highlight your motivation and potential!
✨Prepare for Scenario-Based Questions
IT consulting interviews often include scenario-based questions to test your problem-solving and critical thinking skills. Think of a couple of past group projects or internships where you faced challenges and how you overcame them. This demonstrates not only your technical prowess but also your teamwork and communication skills.
