Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide first-line IT support and resolve technical issues for users.
- Company: Join a dynamic team in a supportive IT environment.
- Benefits: Gain valuable experience, develop skills, and enjoy a collaborative workplace.
- Other info: Perfect for those looking to grow in the tech industry.
- Why this job: Kickstart your IT career while helping others solve tech problems.
- Qualifications: Basic IT knowledge and strong communication skills are a plus.
The predicted salary is between 22000 - 28000 ÂŁ per year.
Provide first-line support to internal users across multiple sites, following Service Desk procedures and SLAs.
Key Responsibilities
- Act as the first point of contact for technical incidents and queries via phone, email, remote tools, and walk-ins
- Log, update, and manage tickets accurately in the Service Desk system
- Investigate issues using standard troubleshooting techniques, resolving where possible or escalating when required
- Monitor Service Desk phones and inboxes, ensuring timely responses
- Develop and maintain simple procedures for common issues (“quick wins”)
- Review escalated tickets to ensure SLA compliance
- Support general IT administration, including documentation and procurement
- Carry out other tasks as directed by IT management
Essential Requirements
Qualifications
- Diploma or NVQ in IT or a related subject (desirable, not essential)
- Awareness of ITIL or similar frameworks is an advantage
Experience
- General experience using computers
- Previous customer-facing experience
Knowledge & Skills
- Strong communication and telephone skills
- Excellent customer service approach
- Working knowledge of Windows and Microsoft Office (Word, Excel, Outlook)
- Good problem-solving and analytical skills
- Ability to work well in a team and under pressure
- Demonstrates accountability, teamwork, and a customer-focused mindset
IT Service Desk Analyst in Guildford employer: IT Talent Solutions
Contact Detail:
IT Talent Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst in Guildford
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As an IT Service Desk Analyst, you'll need to explain technical issues clearly. Try role-playing with a friend or family member to get comfortable with explaining common problems and solutions.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer. This shows that you’re engaged and eager to learn more about the role and the team. Ask about their ticketing system or how they handle escalations – it’ll impress them!
✨Tip Number 4
Finally, apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a chance to showcase your enthusiasm right from the start.
We think you need these skills to ace IT Service Desk Analyst in Guildford
Some tips for your application 🫡
Show Off Your Customer Service Skills: When you're writing your application, make sure to highlight any previous customer-facing experience. We want to see how you've handled queries and provided support in the past, so share those stories!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it's relevant. We appreciate a well-structured application that’s easy to read!
Demonstrate Your Problem-Solving Skills: We love candidates who can think on their feet! Include examples of how you've tackled technical issues or resolved customer problems. This shows us you have the analytical skills we’re looking for.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at IT Talent Solutions
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around Windows and Microsoft Office. Familiarise yourself with common IT issues and troubleshooting techniques, as you'll likely be asked to demonstrate your problem-solving skills during the interview.
✨Show Off Your Customer Service Skills
Since this role is all about first-line support, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you resolved a customer's issue or went above and beyond to help them.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This will not only help you provide better answers but also show that you have strong communication skills, which are essential for this role.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and the company. You might want to ask about the team dynamics or how they handle escalated tickets, which ties back to your understanding of SLAs.