Salary: £28,000 - 35,000 per year
Requirements
- Previous experience within a 1st or 2nd Line Support role.
- Experience supporting business applications, ERP, CRM, finance or industry-specific systems.
- Strong troubleshooting and problem-solving skills.
- Knowledge of Windows environments, Microsoft 365 and Active Directory.
- Familiarity with ticket management systems and ITIL-based processes.
- Excellent communication and customer service skills.
- A proactive approach and willingness to learn new technologies.
- SQL experience or the ability to investigate database-related issues.
- Experience working with application vendors and third-party support teams.
- Exposure to Azure, Intune or cloud-based platforms.
- Knowledge of reporting tools or business intelligence systems
Responsibilities
- Provide 1st and 2nd line support for users via phone, email and ticketing systems.
- Diagnose and resolve hardware, software and application-related issues.
- Support business applications, investigating errors, performance issues and user queries.
- Log, prioritise and manage incidents and service requests through to resolution.
- Perform user administration, access management and system configuration tasks.
- Assist with software deployments, upgrades and system testing.
- Deliver an excellent customer experience and ensure service level agreements are met.
Technologies
- Active Directory
- Azure
- Business Intelligence
- Cloud
- CRM
- ERP
- Hardware
- Support
- ITIL
- Microsoft 365
- SQL
- Windows
- Office 365
More
We are an office-based, full-time, permanent IT team seeking a proactive and enthusiastic 1st / 2nd Line Support Analyst (Application Support) to join our growing department. This is an excellent opportunity for someone who enjoys problem-solving, working with customers, and developing technical skills in a supportive environment. You will act as a key point of contact for users, helping to diagnose and resolve IT and application-related issues while supporting business-critical systems and applications across the company.
last updated 38 week of 2026
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Application Support in Guildford employer: IT Talent Solutions
As a leading employer in the tech industry, we offer our Infrastructure Engineer / Security team a dynamic work environment that prioritises innovation and security. Our commitment to employee growth is evident through continuous training opportunities and a collaborative culture that encourages knowledge sharing. Located in a vibrant area, we provide competitive benefits and a supportive atmosphere that fosters both personal and professional development.
