At a Glance
- Tasks: Provide 1st and 2nd line support, troubleshoot issues, and assist users with applications.
- Company: Join a growing IT team in a supportive environment.
- Benefits: Full-time, permanent role with opportunities for skill development.
- Other info: Dynamic role with exposure to various business-critical systems.
- Why this job: Perfect for problem-solvers who love helping others and learning new tech.
- Qualifications: Experience in IT support and strong troubleshooting skills required.
The predicted salary is between 28350 - 34650 £ per year.
- 1st / 2nd Line Support Analyst (Application Support)
- Office-Based Full Time, Permanent
Are you a customer-focused IT Support professional with experience across 1st and 2nd Line Support and a passion for troubleshooting business applications?
We're seeking a proactive and enthusiastic 1st / 2nd Line Support Analyst to join a growing IT team, providing both technical and application support to users across the business.
This is an excellent opportunity for someone who enjoys problem-solving, working with customers, and developing their technical skills within a supportive environment.
You'll act as a key point of contact for users, diagnosing and resolving IT and application-related issues while ensuring a high level of customer service.
Working closely with internal teams and third-party suppliers, you'll support a range of business-critical systems and applications.
Key Responsibilities
- Provide 1st and 2nd line support for users via phone, email and ticketing systems.
- Diagnose and resolve hardware, software and application-related issues.
- Support business applications, investigating errors, performance issues and user queries.
- Log, prioritise and manage incidents and service requests through to resolution.
- Perform user administration, access management and system configuration tasks.
- Assist with software deployments, upgrades and system testing.
- Deliver an excellent customer experience and ensure service level agreements are met.
Skills
- Previous experience within a 1st or 2nd Line Support role.
- Experience supporting business applications, ERP, CRM, finance or industry-specific systems.
- Strong troubleshooting and problem-solving skills.
- Knowledge of Windows environments, Microsoft 365 and Active Directory.
- Familiarity with ticket management systems and ITIL-based processes.
- Excellent communication and customer service skills.
- A proactive approach and willingness to learn new technologies.
Desirable Skills
- SQL experience or the ability to investigate database-related issues.
- Experience working with application vendors and third-party support teams.
- Exposure to Azure, Intune or cloud-based platforms.
- Knowledge of reporting tools or business intelligence systems
2nd line / Application Support in Guildford employer: IT Talent Solutions
As a leading employer in the tech industry, we offer our Infrastructure Engineer / Security team a dynamic work environment that prioritises innovation and security. Our commitment to employee growth is evident through continuous training opportunities and a collaborative culture that encourages knowledge sharing. Located in a vibrant area, we provide competitive benefits and a supportive atmosphere that fosters both personal and professional development.
