At a Glance
- Tasks: Provide top-notch IT support and resolve incidents in a fast-paced environment.
- Company: Join a dynamic team focused on delivering high-quality technical support.
- Benefits: Competitive pay, hands-on experience, and opportunities for professional growth.
- Other info: On-site role with a focus on teamwork and problem-solving.
- Why this job: Make a real difference by supporting users and improving tech solutions.
- Qualifications: Experience in 2nd line support and a passion for technology.
The predicted salary is between 30000 - 42000 £ per year.
An excellent opportunity for an experienced 2nd Line Support Engineer to join a fast-paced technical environment, providing high-quality support across multiple sites. You will play a key role in resolving incidents, supporting end users, and ensuring reliable client-side computing services. This is an on-site position (minimum 4 days per week) due to the hands-on nature of the work and the need to access secure environments. Candidates must be eligible for UK security clearance.
Key Responsibilities
- Take ownership of tickets through to resolution, ensuring excellent communication throughout.
- Diagnose and troubleshoot 2nd line incidents, escalating only when necessary.
- Build, configure and deploy laptops, desktops, and related hardware/software.
- Maintain accurate operational documentation.
- Support technical improvement by researching and recommending new solutions.
- Act as the main technical contact for most incidents, reducing the need for escalation.
Skills & Experience
- Strong experience in 2nd line IT support within a customer-facing environment.
- Solid understanding of Windows 10/11, MECM/Intune, networking, and common business applications.
- Proven diagnostics and troubleshooting skills.
- Good knowledge of hardware (desktops, laptops, softphones) and virtualisation technologies.
- Ability to prioritise workloads, work under pressure, and manage tickets independently.
- Flexible, proactive, and able to adapt to changing priorities.
- Knowledge of ITIL principles is desirable.
Qualifications
- Computing-related qualification (certificate, diploma, or equivalent).
- ITIL certification beneficial.
Locations
2nd Line Support in Godalming, Surrey employer: IT Talent Solutions
Join a dynamic and innovative team as a 2nd Line Support Engineer, where you will thrive in a fast-paced technical environment that values collaboration and excellence. Our on-site role offers the chance to work closely with cutting-edge technology while providing essential support across multiple sites, ensuring your contributions are recognised and impactful. With a strong focus on employee development and a culture that encourages continuous learning, this position not only promises a rewarding career but also the opportunity to grow within a supportive and engaging workplace.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Support in Godalming, Surrey
✨Tip Number 1
Get your tech skills sharp! Brush up on your knowledge of Windows 10/11, MECM/Intune, and networking. The more confident you are in these areas, the better you'll perform during interviews.
✨Tip Number 2
Practice your troubleshooting skills! Think of common issues you’ve faced in 2nd line support and how you resolved them. Being able to share specific examples will show your expertise and problem-solving abilities.
✨Tip Number 3
Don’t forget about communication! Be ready to demonstrate how you keep clients informed while resolving their issues. Good communication can set you apart from other candidates.
✨Tip Number 4
Apply through our website! We’re always looking for talented individuals like you. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace 2nd Line Support in Godalming, Surrey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in 2nd line IT support. We want to see how you've tackled similar challenges before, so don’t hold back on those relevant skills and achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. We love seeing enthusiasm and a clear understanding of what we do at StudySmarter.
Show Off Your Technical Skills:Be specific about your technical expertise, especially with Windows 10/11 and any tools like MECM or Intune. We’re looking for someone who can hit the ground running, so let us know what you’ve got!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at IT Talent Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11, MECM/Intune, and networking. Be ready to discuss your experience with these technologies and how you've used them in previous roles. This will show that you're not just familiar with the tools but can also apply them effectively.
✨Show Off Your Troubleshooting Skills
Prepare to share specific examples of incidents you've resolved in the past. Think about the steps you took to diagnose and troubleshoot issues, and be ready to explain your thought process. This will demonstrate your problem-solving abilities and your capacity to take ownership of tickets.
✨Communicate Clearly and Confidently
Since communication is key in this role, practice articulating your thoughts clearly. Whether it's explaining a technical issue or discussing your approach to a project, being able to communicate effectively will set you apart. Remember, they want to see how you interact with end users!
✨Be Ready for Hands-On Scenarios
Given the hands-on nature of the job, be prepared for practical questions or scenarios during the interview. You might be asked how you would build or configure a device, so think through your processes and be ready to demonstrate your technical skills in a real-world context.
