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- Tasks: Lead a multi-phase Salesforce programme and ensure smooth implementation.
- Company: Dynamic company based in Milton Keynes with a focus on CRM solutions.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Make a real impact by driving CRM projects and enhancing user experiences.
- Qualifications: Experience in Salesforce CRM projects and strong communication skills.
- Other info: Join a collaborative team and thrive in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
CRM / Salesforce Project Manager - 1 year fixed term contract.
MUST: You must be local to Milton Keynes and be willing to visit partners in London on a regular basis.
Role Overview
Lead the delivery of a multi-phase Salesforce programme, ensuring smooth implementation, strong governance and successful user adoption.
Key Responsibilities
- Project Delivery & Governance: Own planning, scope, timelines and delivery for Salesforce Phase 1 & 2. Manage risks, budgets, RAID processes and partner performance. Coordinate cross-functional teams and run Agile ceremonies.
- Salesforce Platform & Data: Oversee initial platform configuration, security, environments and releases. Ensure scalable architecture and robust data governance. Define standards for data quality, integrations and technical design.
- Lead & Sales Management Rollout: Deliver end-to-end rollout of Lead and Sales Management processes. Support process mapping, UAT and change adoption.
- Stakeholder & Change Management: Act as the link between business teams, technical teams and external partners. Lead regular communication forums and feedback loops. Ensure SOWs include measurable deliverables and acceptance criteria.
- Quality Assurance & Reporting: Oversee testing cycles, issue resolution and launch readiness. Maintain documentation, dashboards and executive reporting. Ensure GDPR alignment and complete post-implementation reviews.
Skills & Experience (Emphasised)
Essential: Proven track record delivering complex Salesforce CRM projects. Deep understanding of Data Cloud, Marketing Cloud, Lead Management and core CRM capabilities. Strong governance discipline - planning, RAID, budgeting, sprint management and reporting. Exceptional communication and stakeholder skills, able to influence at all levels. Solid business analysis ability, translating business needs into clear technical tasks. Confident working in Agile or hybrid project environments. Able to challenge assumptions, drive clarity and manage ambiguity.
Desirable: Salesforce certifications (Administrator, PM/BA credentials). Experience with integrations, data migration and the wider Salesforce ecosystem. Background in CRM strategy, customer experience or process optimisation.
Person Profile: Clear, persuasive communicator with a collaborative approach. Highly organised, structured and detail-driven. Comfortable engaging senior stakeholders and managing complex landscapes. Proactive problem-solver who anticipates issues and removes blockers. Passionate about CRM, data quality and continual improvement.
CRM Project Manager employer: IT Talent Solutions
Contact Detail:
IT Talent Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Project Manager
✨Network Like a Pro
Get out there and connect with people in the industry! Attend local meetups or events in Milton Keynes and London. You never know who might have a lead on your dream CRM Project Manager role.
✨Show Off Your Skills
When you get the chance to chat with potential employers, make sure to highlight your experience with Salesforce and project delivery. Share specific examples of how you've successfully managed complex projects and improved processes.
✨Follow Up After Interviews
Don’t just leave it after the interview! Send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself top of mind and show your enthusiasm for the role.
✨Apply Through Our Website
Make sure to check out our website for the latest job openings. Applying directly through us can sometimes give you an edge, as we love to see candidates who are proactive about their job search!
We think you need these skills to ace CRM Project Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the CRM Project Manager role. Highlight your experience with Salesforce and any relevant projects you've led. We want to see how your skills match up with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about CRM and how your background makes you the perfect fit for our team. Keep it engaging and personal – we love a good story!
Showcase Your Communication Skills: Since this role involves a lot of stakeholder management, make sure to demonstrate your communication skills in your application. Whether it's through your writing style or examples of past experiences, let us know how you can influence and engage others.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at IT Talent Solutions
✨Know Your Salesforce Stuff
Make sure you brush up on your Salesforce knowledge before the interview. Be ready to discuss your experience with CRM projects, especially any complex implementations you've led. Highlight specific examples where you managed risks, budgets, and timelines.
✨Show Off Your Governance Skills
Since strong governance is key for this role, prepare to talk about how you've handled planning, RAID processes, and reporting in past projects. Bring examples that demonstrate your ability to keep everything on track and ensure successful user adoption.
✨Communicate Like a Pro
This role requires exceptional communication skills, so practice articulating your thoughts clearly. Think of scenarios where you’ve effectively engaged stakeholders or resolved conflicts. Being able to influence at all levels will be crucial, so show them you can do it!
✨Be Agile and Adaptable
Familiarise yourself with Agile methodologies if you haven't already. Be prepared to discuss how you've coordinated cross-functional teams and run Agile ceremonies. Show that you can thrive in dynamic environments and manage ambiguity with ease.