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For Companies At a Glance
- Tasks: Provide 2nd line technical support and troubleshoot a variety of IT issues.
- Company: Join a tight-knit IT team in a collaborative environment.
- Benefits: Competitive salary, hands-on experience, and opportunities for growth.
- Why this job: Be a key player in IT operations and make a real impact.
- Qualifications: Experience in 2nd line support and strong problem-solving skills.
- Other info: Onsite role with a dynamic work culture and diverse responsibilities.
The predicted salary is between 30000 - 42000 £ per year.
This role is onsite 5 days a week. The role is out of town and thus you will need to be a driver to access site.
My client is seeking a proactive 2nd Line Support Engineer who enjoys variety, responsibility, and being part of a tight-knit IT team. This is a fantastic opportunity to join a collaborative environment where you’ll play a key role in the day-to-day running of IT and truly get the chance to wear many hats.
The Role
As a 2nd Line Support Engineer, you’ll act as a critical escalation point, supporting users across a broad technology stack. You’ll work closely with users, take ownership of issues, and contribute to continuous improvement across IT systems and processes.
Key Responsibilities
- Provide 2nd line technical support across desktops, laptops, servers, and applications
- Troubleshoot and resolve escalated incidents efficiently and professionally
- Support Microsoft technologies including Windows, Microsoft 365, Active Directory, and Intune
- Assist with system maintenance, upgrades, and deployments
- Document fixes, processes, and best practices
- Get involved in projects and day-to-day IT operations beyond traditional support
About You
- Proven experience in a 2nd Line Support or similar IT support role
- Strong troubleshooting and problem-solving skills
- Comfortable working across a broad range...
IT Support Analyst in Worthing employer: IT Talent Solutions Ltd
Contact Detail:
IT Talent Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst in Worthing
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in 2nd Line Support. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. Be ready to showcase how you’ve resolved issues in the past, especially with Microsoft technologies like Windows and Active Directory.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your enthusiasm for the role. It keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to navigate!
We think you need these skills to ace IT Support Analyst in Worthing
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 2nd line support and showcases your troubleshooting skills. We want to see how you've tackled tech issues in the past, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re excited about this role and how you can contribute to our tight-knit IT team. Be genuine and let your personality come through.
Showcase Your Technical Skills: Since we’re looking for someone who’s comfortable with Microsoft technologies, make sure to mention your experience with Windows, Microsoft 365, Active Directory, and Intune. We love seeing specific examples of how you've used these tools!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us. Plus, it’s super easy!
How to prepare for a job interview at IT Talent Solutions Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft technologies like Windows, Microsoft 365, Active Directory, and Intune. Be ready to discuss how you've used these tools in past roles and be prepared to troubleshoot common issues on the spot.
✨Show Off Your Problem-Solving Skills
Prepare some examples of challenging technical problems you've faced and how you resolved them. This will demonstrate your troubleshooting abilities and show that you can take ownership of issues, which is key for a 2nd Line Support Engineer.
✨Get Familiar with the Company Culture
Since this role is in a tight-knit IT team, it’s important to understand the company culture. Research the company’s values and think about how you can contribute to a collaborative environment. Bring up any relevant experiences that showcase your teamwork skills.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team dynamics. This shows your genuine interest in the position and helps you gauge if it's the right fit for you. Ask about ongoing projects or how the team approaches continuous improvement in IT systems.
