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- Tasks: Lead IT support and infrastructure management while enhancing cybersecurity and system performance.
- Company: Join a forward-thinking organisation focused on digital transformation and security.
- Benefits: Competitive salary, professional development, and opportunities for mentorship.
- Other info: Dynamic role with opportunities for career advancement and skill enhancement.
- Why this job: Make a real impact by optimising IT services and leading cybersecurity initiatives.
- Qualifications: Strong Microsoft expertise and experience in complex IT environments required.
The predicted salary is between 50000 - 65000 £ per year.
We are seeking a Senior IT Support Engineer with deep Microsoft ecosystem expertise and strong infrastructure support and operations experience to lead on infrastructure management, systems optimisation, and cyber security maturity. This role combines hands-on senior-level support, infrastructure ownership, and security leadership, ensuring secure, resilient, and high-performing IT services across the organisation. You will act as a technical escalation point, a Microsoft subject matter expert, and a key contributor to our strategic digital roadmap.
Key Responsibilities
- Provide senior-level technical support and escalation across Microsoft-based infrastructure, acting as the final point of resolution.
- Lead infrastructure management, integration, automation, and optimisation, ensuring high availability and performance.
- Own and maintain core Microsoft platforms, including Microsoft 365, Entra ID (Azure AD), Intune, Exchange, and endpoint environments.
- Recommend and implement technologies that enhance resilience, security, scalability, and user experience.
- Maintain high standards of documentation, configuration management, change control, and service continuity.
- Support and mentor junior engineers, raising overall support capability and operational maturity.
- Work closely with stakeholders to translate business requirements into robust technical solutions.
Microsoft Technologies Expertise
- Act as the organisation's subject matter expert for Microsoft technologies, including Microsoft 365 administration and support.
- Identity and access management (Entra ID / IAM).
- Endpoint management and device compliance via Intune.
- Defender XDR and Microsoft security tooling.
- Lead troubleshooting and optimisation of hybrid environments, including on-premise and cloud-integrated systems.
Cyber Security & Infrastructure Protection
- Develop and deliver the organisation's cybersecurity and infrastructure protection roadmap, aligned with standards such as Cyber Essentials and Cyber Essentials Plus.
- Manage and optimise security platforms covering: Endpoint protection, Identity protection, Defender XDR, Conditional access and device compliance.
- Lead vulnerability assessments, threat modelling, incident response planning, and recovery testing.
- Strengthen information governance, data protection, and secure configuration baselines.
- Own security-focused change control, coordinate penetration testing, and manage remediation activity.
Essential Skills & Experience
- Strong Microsoft support and administration background, with proven experience supporting complex, enterprise Microsoft environments.
- In-depth knowledge of Microsoft 365 security and management tools, including Defender XDR, Intune, IAM, and compliance features.
- Solid infrastructure support experience, including server, endpoint, identity, and cloud-integrated systems.
- Experience leading or contributing to Cyber Essentials or similar security frameworks.
- Excellent communication skills with the ability to explain complex technical issues to non-technical stakeholders.
- Proven ability to operate effectively in a hands-on senior support and infrastructure role.
Senior IT Support in Waterlooville employer: IT Talent Solutions Ltd
Contact Detail:
IT Talent Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Support in Waterlooville
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work with Microsoft technologies. Attend meetups or webinars to get your name out there and show off your expertise.
✨Tip Number 2
Showcase your skills! Create a portfolio or a personal website that highlights your experience with Microsoft 365, Intune, and other relevant tools. This gives potential employers a clear view of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to infrastructure management and cyber security. We recommend practising with a friend or using mock interview platforms to build your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior IT Support in Waterlooville
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior IT Support role. Highlight your experience with Microsoft technologies and infrastructure management, as these are key for us. Use specific examples that showcase your skills in supporting complex environments.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Explain why you're passionate about IT support and how your expertise aligns with our needs. Don’t forget to mention your experience with cyber security and mentoring junior engineers, as these are big pluses for us.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical challenges in the past. We love seeing candidates who can demonstrate their ability to resolve issues effectively, especially in high-pressure situations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at IT Talent Solutions Ltd
✨Know Your Microsoft Stuff
Make sure you brush up on your knowledge of Microsoft 365, Entra ID, and Intune. Be ready to discuss specific scenarios where you've used these tools to solve problems or improve systems. The more examples you can provide, the better!
✨Show Off Your Cyber Security Savvy
Since this role involves a lot of cyber security responsibilities, be prepared to talk about your experience with frameworks like Cyber Essentials. Share any projects where you’ve led vulnerability assessments or incident response planning to demonstrate your expertise.
✨Communicate Clearly
You’ll need to explain complex technical issues to non-technical stakeholders, so practice simplifying your language. Think of examples where you’ve successfully communicated technical concepts in an easy-to-understand way, as this will show your ability to bridge the gap between tech and business.
✨Be Ready to Lead
This position requires mentoring junior engineers and leading infrastructure management. Prepare to discuss your leadership style and any experiences where you’ve guided a team or improved operational maturity. Highlight how you’ve contributed to a positive team environment.