Salesforce Business Analyst - Global Ecommerce

Salesforce Business Analyst6-month contract | £650/day | Inside IR35 | Hybrid (London)

IT Talent is hiring a Salesforce Business Analyst to support global Salesforce CRM delivery within a large-scale, cross-functional environment. You'll work across multiple agile teams to turn business requirements into smart, scalable Salesforce solutions.

This role suits someone who lives and breathes Salesforce, knows how to engage stakeholders effectively, and has a proven knack for translating business needs into technical outcomes.

What you’ll be doing:• Capture and define detailed business requirements• Map AS-IS/TO-BE processes and write functional specs• Lead workshops and user story creation• Collaborate with Dev and QA teams through delivery and UAT• Support backlog prioritisation, risk management, and escalations• Provide guidance to end users and champions• Maintain documentation: use cases, functional/business requirements

What we’re looking for:• Recent, hands-on Salesforce project delivery (not just config)• Strong background with Sales Cloud, Service or Marketing Cloud• Experience in CPQ, data migration, AI tools, or transformation work• Skilled in stakeholder engagement across global teams• Agile delivery experience using tools like JIRA and Confluence• Commercial awareness — able to show business impact of your work• Salesforce certs a bonus; Power BI or Tableau experience welcome• Experience from consulting or big tech environments desirable

If you're looking for a hands-on contract where you can make an immediate impact on global CRM initiatives — let's chat.