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For Companies At a Glance
- Tasks: Provide tech support to users, manage systems, and improve IT infrastructure.
- Company: Join a growing organisation focused on building a robust internal IT support function.
- Benefits: Enjoy flexible work options, training opportunities, and a collaborative team environment.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact in IT.
- Qualifications: 1-2 years in IT support, experience with Microsoft 365, and strong troubleshooting skills required.
- Other info: Remote collaboration with teams across the UK and internationally; driving licence preferred.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
Overview
An opportunity to join a growing organisation building out an internal IT support function. You’ll provide technical support to 30–50 users across office and remote environments, assist with systems administration, and contribute to infrastructure improvements within a Microsoft-focused environment.
Key Responsibilities
- Provide 1st and 2nd line support to internal users (remote and office-based).
- Install and configure hardware, software, and peripherals.
- Administer Microsoft 365, including user management, Active Directory, Exchange, and security groups.
- Support rollout and adoption of new applications and systems.
- Diagnose and resolve technical issues across network, devices, and printing.
- Maintain and manage IT tickets, ensuring timely resolution and user satisfaction.
- Deliver user training and produce clear documentation (FAQs, guides, wikis).
- Assist in maintaining IT policies and support Cyber Essentials compliance.
- Evaluate and test new technologies to improve IT operations.
- Provide technical input for device imaging and system configuration.
- Collaborate with remote teams in the UK and internationally.
Required Skills & Experience
- 1–2 years in a desktop support, IT support, or systems admin role.
- Experience with Microsoft 365 admin tools (AD, Exchange, SharePoint).
- Strong troubleshooting skills and familiarity with remote support tools.
- Good communication skills and a proactive, user-focused approach.
- Relevant qualifications (degree, diploma, or certifications such as Microsoft 365 Certified).
- Strong organisational and multitasking abilities.
Desirable Skills
- Experience with Windows Server, Azure, virtualisation (VMs).
- Knowledge of Microsoft deployment tools (Intune, Autopilot, SCCM).
- Scripting or automation skills (PowerShell).
- Exposure to web or application support (.NET, Power Platform, etc).
- Experience supporting Cyber Essentials or similar standards.
- Full UK driving licence preferred.
IT Support Specialist employer: IT Talent Solutions Ltd
Contact Detail:
IT Talent Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Specialist
✨Tip Number 1
Familiarise yourself with Microsoft 365 admin tools, as this role heavily relies on them. Make sure you can confidently navigate Active Directory, Exchange, and SharePoint, as these will be crucial in your day-to-day tasks.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for remote support scenarios. Practising common technical issues and their resolutions can give you an edge during interviews, showcasing your proactive approach to problem-solving.
✨Tip Number 3
Highlight any experience you have with IT ticketing systems. Being able to demonstrate your ability to manage and resolve tickets efficiently will show that you're organised and user-focused, which is key for this role.
✨Tip Number 4
If you have any relevant certifications, such as Microsoft 365 Certified, make sure to mention them. These qualifications can set you apart from other candidates and show your commitment to the field.
We think you need these skills to ace IT Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, especially with Microsoft 365 and troubleshooting. Use keywords from the job description to demonstrate that you meet the required skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your user-focused approach. Mention specific experiences where you've successfully resolved technical issues or improved user satisfaction.
Showcase Relevant Skills: In your application, emphasise your familiarity with Microsoft 365 admin tools, remote support tools, and any relevant certifications. Highlight your organisational and multitasking abilities as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at IT Talent Solutions Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft 365 admin tools, Active Directory, and troubleshooting techniques. Bring examples of how you've resolved technical issues in the past, as this will demonstrate your hands-on expertise.
✨Communicate Clearly
Since good communication skills are essential for this role, practice explaining technical concepts in simple terms. This will help you connect with the interviewers and show that you can effectively support users with varying levels of technical knowledge.
✨Demonstrate a User-Focused Approach
Highlight your proactive attitude towards user support. Share instances where you went above and beyond to ensure user satisfaction, whether through timely ticket resolution or delivering effective training sessions.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios where you might need to diagnose and resolve issues quickly, especially in a remote support context. Think about how you would handle common IT problems and be ready to articulate your thought process.
