At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for users.
- Company: Join a market-leading company in a modern, cloud-first environment.
- Benefits: Gain valuable experience, develop your skills, and enjoy a supportive team culture.
- Other info: Great opportunity for growth in a dynamic and collaborative setting.
- Why this job: Kickstart your tech career while making a real difference in user support.
- Qualifications: Passion for technology and strong Microsoft 365 knowledge required.
The predicted salary is between 40000 - 45000 £ per year.
IT Support Engineer required by my market leading client. This is a fantastic opportunity for someone with a passion for technology and strong Microsoft 365 knowledge to develop their skills in a modern, cloud-first environment. You'll be the first point of contact for IT support, helping end users resolve technical issues while ensuring excellent customer service. Working across Microsoft 365, Intune, and endpoint devices, you'll play a key role in keeping the business running smoothly.
Key Responsibilities
- Provide 1st / 2nd line support to users via phone, email, and ticketing systems
- Troubleshoot issues across Windows 10/11, Microsoft 365, and mobile devices
- Manage users in Azure AD / Entra ID, including account setup and access control
- Support and administer Microsoft Intune (device enrolment, policies, compliance)
- Assist with hardware setup, laptop builds, and device provisioning
- Handle password resets, software installs, and basic network troubleshooting
- Escalate complex issues to 3rd line teams where required
- Maintain accurate documentation and update knowledge base articles
Skills & Experience
Essential:
- Experience in a 1st line IT support role or similar
- Good knowledge of Microsoft 365 (Exchange, Teams, SharePoint, OneDrive)
- Familiarity with Intune / endpoint management
- Understanding of Windows OS and basic networking (DNS, DHCP, TCP/IP)
- Excellent communication and customer service skills
Desirable:
- Exposure to Azure / Entra ID
- Experience with ticketing systems (e.g. ServiceNow, Jira, Freshservice)
- Basic understanding of cyber security principles
- Relevant certifications (MS-900, MD-102, CompTIA A+)
MUST: You must possess excellent communication skills and be happy dealing with multiple stakeholders.
IT Support Engineer employer: IT Talent Solutions Ltd
Join a forward-thinking company that prioritises employee development and fosters a collaborative work culture. As an IT Support Engineer, you'll benefit from a modern, cloud-first environment that encourages continuous learning and growth, while also enjoying a supportive team atmosphere that values excellent customer service. Located in a vibrant area, this role offers unique opportunities to engage with cutting-edge technology and make a meaningful impact on the business's success.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what IT Talent Solutions Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges IT Talent Solutions Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at IT Talent Solutions Ltd!
✨Direct Apply to IT Talent Solutions Ltd
Let's not forget to apply directly through the IT Talent Solutions Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at IT Talent Solutions Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at IT Talent Solutions Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at IT Talent Solutions Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
