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- Tasks: Provide 3rd line support, solve complex tech issues, and mentor junior engineers.
- Company: Join a forward-thinking tech company with a friendly and focused team.
- Benefits: Competitive salary, opportunities for learning, and a supportive work environment.
- Other info: Dynamic role with opportunities for career growth and development.
- Why this job: Make a real impact by improving IT services and solving challenging problems.
- Qualifications: Experience in IT support, especially with Microsoft 365 and Active Directory.
The predicted salary is between 40000 - 50000 £ per year.
My forward thinking technically focussed client is seeking a bright and engaging Senior IT Support Engineer to join their small team. You will play a key part in the IT operations within this friendly but focussed IT team. You must be motivated by technology with the want to learn and develop. This role is ideal for someone who enjoys solving complex technical issues, mentoring junior engineers, and playing a key part in maintaining and improving IT services. You will act as a technical escalation point, working closely with 1st and 2nd line teams, infrastructure colleagues, and end users to ensure reliability, security, and performance across the IT estate.
Key Responsibilities
- Provide 3rd line technical support for complex incidents and problems
- Act as an escalation point for Microsoft 365, Active Directory, and core infrastructure issues
- Administer and support Microsoft 365 (Exchange Online, SharePoint, OneDrive, Teams, Intune)
- Manage and troubleshoot Active Directory, Group Policy, DNS, DHCP
- Support on-prem and cloud/hybrid environments (Azure / Entra ID)
- Perform root cause analysis and implement permanent fixes
- Lead on incident resolution and problem management activities
- Contribute to system upgrades, migrations, and infrastructure projects
- Create and maintain technical documentation
IT Support Engineer employer: IT Talent Solutions Ltd
Contact Detail:
IT Talent Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, attend meetups, and join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects, especially those related to Microsoft 365 and Active Directory. This gives potential employers a taste of what you can do beyond just a CV.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions and scenarios. Practice explaining complex issues in simple terms, as you'll need to communicate effectively with both techies and non-techies.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to get noticed by our hiring team directly.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with Microsoft 365, Active Directory, and any relevant technical skills. We want to see how your background aligns with what we're looking for!
Showcase Problem-Solving Skills: In your application, don’t forget to mention specific examples of complex technical issues you've solved. We love seeing how you approach challenges and what solutions you’ve implemented in the past.
Be Yourself: Let your personality shine through in your cover letter! We’re a friendly team, so showing us who you are and your passion for technology will definitely make you stand out.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at IT Talent Solutions Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Active Directory, and core infrastructure issues. Be ready to discuss specific scenarios where you've solved complex technical problems, as this will show your hands-on experience and understanding of the tools you'll be working with.
✨Show Off Your Mentoring Skills
Since the role involves mentoring junior engineers, think of examples where you've guided others or shared your knowledge. Highlighting your ability to teach and support less experienced team members can set you apart from other candidates.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific incidents or problems. Practise articulating your thought process for troubleshooting and problem management, as well as how you would lead a team through incident resolution.
✨Demonstrate Your Passion for Learning
This role is perfect for someone who wants to grow in their career. Be prepared to discuss any recent courses, certifications, or personal projects that showcase your commitment to staying updated with the latest technologies and trends in IT support.