Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 1st line IT support and troubleshoot issues for internal users.
- Company: Join a forward-thinking firm investing in IT development and infrastructure.
- Benefits: Enjoy a friendly team environment and opportunities for career growth.
- Why this job: Perfect for tech enthusiasts eager to learn and make an impact in IT.
- Qualifications: Strong communication skills and a passion for technology are essential.
- Other info: Open to entry-level candidates with a drive to develop in IT support.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
IT Support Analyst required by my Dorset client.
Are you an aspiring IT professional with a passion for technology and a desire to learn and grow? This is a fantastic opportunity to join a well-established, forward-thinking firm currently investing heavily in IT development and infrastructure.
We are looking for an IT Support Analyst to join a friendly and supportive internal IT team. This is a user-facing role where you will be the first point of contact for all internal IT queries. A helpful, proactive attitude and excellent communication skills are key, as most support is provided in person or over the phone.
While experience in a similar role is ideal, we are also open to considering individuals with a solid technical foundation, a genuine interest in IT, and the ambition to develop a career in support and infrastructure.
Key Responsibilities:
-
Provide 1st line support to internal users across the organisation
-
Log, troubleshoot, and resolve IT issues or escalate where appropriate
-
Liaise with external IT partners as needed
-
Support the wider IT team on ongoing projects (e.g., hardware rollouts, software upgrades, office moves)
-
Perform day-to-day administrative tasks across various platforms and systems
Technologies You’ll Work With:
-
Microsoft 365 (Outlook, Teams, Word, Excel, etc.)
-
Windows 11
-
Autopilot & Intune
-
Active Directory
-
Email filtering platforms (e.g., Barracuda)
-
VoIP systems (e.g., 3CX)
What We're Looking For:
-
Excellent verbal and written communication skills
-
A friendly, professional manner with a can-do attitude
-
Strong problem-solving abilities
-
Must hold a driving licence
This role would suit someone:
-
In an entry-level IT role looking for the next step
-
Recently qualified in IT or computing
-
With some service desk or helpdesk experience
-
Or anyone with an interest in technology and a drive to develop a career in IT support
IT Support employer: IT Talent Solutions Ltd
Contact Detail:
IT Talent Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support
✨Tip Number 1
Familiarise yourself with the technologies mentioned in the job description, such as Microsoft 365 and Windows 11. Having hands-on experience or even just a solid understanding of these tools will help you stand out during the interview.
✨Tip Number 2
Practice your communication skills, as this role requires excellent verbal interaction. Consider role-playing common IT support scenarios with a friend to build your confidence in explaining technical issues clearly and effectively.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've tackled technical challenges in the past. Be ready to discuss these during your interview to demonstrate your proactive attitude.
✨Tip Number 4
Network with current IT professionals or join online forums related to IT support. Engaging with others in the field can provide valuable insights and potentially lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace IT Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the IT Support Analyst role. Emphasise any technical knowledge, communication skills, and problem-solving abilities that match the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your eagerness to learn. Mention specific examples of how you've demonstrated a proactive attitude or resolved IT issues in the past, even if in a different context.
Highlight Relevant Experience: If you have any experience in service desk or helpdesk roles, make sure to detail this in your application. If you're new to the field, focus on any projects or coursework that demonstrate your technical foundation and interest in IT.
Show Enthusiasm for Growth: In your application, express your desire to develop a career in IT support. Mention any specific areas of IT you are keen to explore further, such as Microsoft 365 or Active Directory, to show your commitment to the role.
How to prepare for a job interview at IT Talent Solutions Ltd
✨Show Your Passion for Technology
Make sure to express your genuine interest in IT during the interview. Share any personal projects or experiences that highlight your enthusiasm for technology, as this role is all about supporting users and solving their tech issues.
✨Demonstrate Your Communication Skills
Since this is a user-facing role, it's crucial to showcase your excellent verbal and written communication skills. Practice explaining technical concepts in simple terms, as you'll need to help users who may not be tech-savvy.
✨Prepare for Common IT Support Scenarios
Familiarise yourself with common IT issues and how to troubleshoot them. Be ready to discuss how you would handle specific scenarios, such as resolving a software issue or assisting a colleague with a hardware problem.
✨Highlight Your Problem-Solving Abilities
Employers are looking for candidates who can think on their feet. Prepare examples of past experiences where you've successfully solved problems, whether in a professional setting or through personal projects, to demonstrate your analytical skills.
