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For Companies At a Glance
- Tasks: Provide IT support, resolve issues, and assist with user training.
- Company: Join a dynamic team focused on growth and innovation in IT.
- Benefits: Opportunities for career development and involvement in exciting IT projects.
- Why this job: Perfect for those wanting to expand their IT skills in a supportive environment.
- Qualifications: Experience in IT support, strong communication skills, and a collaborative mindset required.
- Other info: Must be able to drive and commute to York.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
IT Support Specialist – Opportunity to Grow Across IT Functions
Are you a proactive and personable IT support professional looking for a role that offers more than just troubleshooting? We’re seeking a technically capable and customer-focused individual to join our dynamic team, with the opportunity to expand into other areas of IT—such as training, systems improvement, and beyond.
In this role, you'll be the first point of contact for technical issues, ensuring staff receive efficient and friendly support across a range of hardware and software challenges. But this position isn’t just about fixing problems—it’s about growing your IT career. We’re looking for someone who’s not only technically skilled, but who communicates clearly, builds strong relationships, and is keen to contribute to wider IT initiatives.
Key Responsibilities:
- Provide day-to-day IT support to users, resolving hardware, software, and connectivity issues.
- Assist in setting up and maintaining devices and systems.
- Work closely with team members to identify opportunities for IT enhancements.
- Contribute to user onboarding and training, with scope to take on a larger training role over time.
- Participate in IT projects and process improvements.
What We’re Looking For:
- Experience in an IT support or service desk role.
- Strong communication and interpersonal skills—able to explain tech clearly to non-technical users.
- A collaborative mindset with a willingness to learn and take initiative.
- An interest in broadening your IT skillset, particularly in areas such as user training, documentation, and systems development.
- A team player who enjoys helping others and growing within a supportive environment.
This is a fantastic opportunity for someone who wants to build a long-term IT career and step beyond the typical support desk role. If you're enthusiastic, people-oriented, and ready to develop your skills in a range of IT functions, we’d love to hear from you.
You MUST be able to drive and be based in a communtable distance to York
IT Support employer: IT Talent Solutions Ltd
Contact Detail:
IT Talent Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support
✨Tip Number 1
Familiarise yourself with common IT support tools and software that are widely used in the industry. Being able to discuss your experience with these tools during an interview can demonstrate your readiness for the role.
✨Tip Number 2
Brush up on your communication skills, especially how to explain technical concepts to non-technical users. Practising this can help you stand out as a candidate who can bridge the gap between tech and users.
✨Tip Number 3
Network with current or former IT support professionals to gain insights into the role and the company culture. This can provide you with valuable information that you can use to tailor your approach during interviews.
✨Tip Number 4
Show your enthusiasm for continuous learning by exploring online courses or certifications related to IT support. Mentioning these during your discussions can highlight your commitment to growing within the field.
We think you need these skills to ace IT Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support roles. Emphasise your technical skills, communication abilities, and any experience with user training or system improvements.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've provided excellent IT support and your eagerness to grow within the IT field.
Showcase Soft Skills: Since strong communication and interpersonal skills are crucial for this role, include examples in your application that demonstrate your ability to explain technical concepts to non-technical users and your collaborative mindset.
Highlight Your Initiative: Mention any instances where you took the initiative to improve processes or contribute to team projects. This will show your potential to grow beyond the typical support desk role and align with the company's goals.
How to prepare for a job interview at IT Talent Solutions Ltd
✨Show Your Technical Skills
Be prepared to discuss your technical expertise in detail. Highlight specific experiences where you successfully resolved hardware or software issues, as this will demonstrate your capability in the IT support role.
✨Communicate Clearly
Since the role requires explaining technical concepts to non-technical users, practice articulating complex ideas in simple terms. This will showcase your strong communication skills and ability to build relationships.
✨Demonstrate a Collaborative Mindset
Emphasise your willingness to work with others and contribute to team projects. Share examples of how you've collaborated in past roles to improve processes or enhance user experiences.
✨Express Your Desire to Grow
Convey your enthusiasm for expanding your IT skillset beyond just support. Discuss your interest in areas like user training and systems development, showing that you're keen to take on more responsibilities in the future.
