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For Companies At a Glance
- Tasks: Manage IT service delivery, ensuring alignment with business needs and SLAs.
- Company: Join a leading company in Milton Keynes focused on IT excellence.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be the vital link between IT and business, driving improvements and user satisfaction.
- Qualifications: ITIL certification and experience in IT service delivery are essential.
- Other info: Ideal for those passionate about optimising IT services and enhancing user experiences.
The predicted salary is between 48000 - 72000 £ per year.
IT Service Delivery Manager required by my leading Milton Keynes client. This is a key role where you will be the bridge between IT and the Business and be responsible for the end-to-end delivery of IT services across the organisation, ensuring they meet business needs and align with service level agreements (SLAs).
This role bridges the gap between IT and business functions, overseeing all IT service operations, ensuring high-quality service standards, and driving continuous service improvements. The SDM plays a pivotal role in managing licensing, IT supplier performance, and consolidated reporting across all IT service providers, ensuring compliance with regulatory and contractual obligations.
A key objective is to optimise service efficiency, maintain cost-effective solutions, and improve user experience while supporting business objectives.
You:
- You must have sound experience within an IT Service delivery role and be comfortable dealing with suppliers, licensing and stakeholder engagement.
- ITIL certification: ITIL v3 or ITIL 4 certification is essential for this role.
- Experience managing software licensing compliance and IT vendor contracts.
- Ability to analyse service performance data and present actionable insights to leadership.
- Excellent problem-solving and decision-making skills.
- Strong communication and relationship management abilities, with a customer-focused mindset.
- Broad understanding of IT infrastructure, applications, and support systems.
IT Service Delivery Manager employer: IT Talent Solutions Ltd
Contact Detail:
IT Talent Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Delivery Manager
✨Tip Number 1
Familiarise yourself with ITIL principles and best practices, as this role heavily relies on them. Consider joining online forums or local meetups to discuss ITIL concepts and network with other professionals in the field.
✨Tip Number 2
Brush up on your stakeholder engagement skills. Practice how to effectively communicate with both technical teams and business leaders, as you'll need to bridge the gap between these groups in your role.
✨Tip Number 3
Gain hands-on experience with service performance data analysis tools. Being able to present actionable insights will set you apart, so consider taking a short course or using free resources to enhance your analytical skills.
✨Tip Number 4
Network with current IT Service Delivery Managers or similar roles. Reach out on LinkedIn or attend industry events to learn about their experiences and gather tips that could help you in your application process.
We think you need these skills to ace IT Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT service delivery, particularly focusing on your familiarity with ITIL frameworks and your ability to manage supplier relationships. Use specific examples that demonstrate your problem-solving skills and stakeholder engagement.
Craft a Compelling Cover Letter: In your cover letter, explain why you are the perfect fit for the IT Service Delivery Manager role. Emphasise your experience with software licensing compliance and your ability to analyse service performance data. Show how your skills align with the company's objectives.
Highlight Relevant Certifications: Clearly mention your ITIL v3 or ITIL 4 certification in both your CV and cover letter. This is essential for the role, so make it stand out to ensure the hiring team notices your qualifications.
Showcase Communication Skills: Since strong communication and relationship management abilities are crucial for this role, provide examples in your application that illustrate your customer-focused mindset and how you've successfully engaged with stakeholders in previous positions.
How to prepare for a job interview at IT Talent Solutions Ltd
✨Showcase Your ITIL Knowledge
Make sure to highlight your ITIL v3 or ITIL 4 certification during the interview. Be prepared to discuss how you've applied ITIL principles in previous roles, particularly in service delivery and improvement.
✨Demonstrate Stakeholder Engagement Skills
Prepare examples of how you've successfully engaged with stakeholders in past positions. Discuss specific situations where you managed expectations and built strong relationships, as this is crucial for bridging IT and business functions.
✨Present Data-Driven Insights
Be ready to talk about how you've analysed service performance data in the past. Share examples of actionable insights you've provided to leadership and how those insights led to improvements in service delivery.
✨Emphasise Problem-Solving Abilities
Expect questions that assess your problem-solving skills. Prepare to discuss challenging situations you've faced in IT service delivery and the steps you took to resolve them, showcasing your decision-making process.
