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- Tasks: Provide first-line IT support and resolve technical issues for users.
- Company: Join a dynamic team in a supportive IT environment.
- Benefits: Gain valuable experience, develop skills, and enjoy flexible working options.
- Other info: Great opportunity for growth and learning in a fast-paced setting.
- Why this job: Kickstart your IT career while helping others solve tech problems.
- Qualifications: Basic IT knowledge and strong communication skills are a plus.
The predicted salary is between 22000 - 28000 ÂŁ per year.
Provide first-line support to internal users across multiple sites, following Service Desk procedures and SLAs.
Key Responsibilities
- Act as the first point of contact for technical incidents and queries via phone, email, remote tools, and walk-ins
- Log, update, and manage tickets accurately in the Service Desk system
- Investigate issues using standard troubleshooting techniques, resolving where possible or escalating when required
- Monitor Service Desk phones and inboxes, ensuring timely responses
- Develop and maintain simple procedures for common issues (“quick wins”)
- Review escalated tickets to ensure SLA compliance
- Support general IT administration, including documentation and procurement
- Carry out other tasks as directed by IT management
Essential Requirements
Qualifications
- Diploma or NVQ in IT or a related subject (desirable, not essential)
- Awareness of ITIL or similar frameworks is an advantage
Experience
- General experience using computers
- Previous customer-facing experience
Knowledge & Skills
- Strong communication and telephone skills
- Excellent customer service approach
- Working knowledge of Windows and Microsoft Office (Word, Excel, Outlook)
- Good problem-solving and analytical skills
- Ability to work well in a team and under pressure
- Demonstrates accountability, teamwork, and a customer-focused mindset
Locations
IT Service Desk in Guildford, Surrey employer: IT Talent Solutions Ltd
Contact Detail:
IT Talent Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk in Guildford, Surrey
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and work environment. This will help you tailor your responses and show that you’re a great fit for their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. This will help you feel more confident and articulate when discussing your skills and experiences.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've tackled technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds!
We think you need these skills to ace IT Service Desk in Guildford, Surrey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience and skills that match the IT Service Desk role. We want to see how your background fits with our needs, so don’t be shy about showcasing your customer service experience and technical know-how!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how you can contribute to our team. Keep it friendly and professional, and don’t forget to mention any specific experiences that relate to the job description.
Show Off Your Communication Skills: Since this role involves a lot of interaction with users, make sure your application reflects your strong communication skills. Whether it’s in your CV or cover letter, we want to see clear and concise language that demonstrates your ability to connect with others.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, it shows us you’re really interested in joining the StudySmarter family!
How to prepare for a job interview at IT Talent Solutions Ltd
✨Know Your Tech Basics
Brush up on your knowledge of Windows and Microsoft Office, as well as basic troubleshooting techniques. Be ready to discuss how you've used these skills in previous roles or experiences.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you resolved issues or helped users effectively, as this role is all about first-line support.
✨Familiarise Yourself with ITIL Concepts
Even if you don't have formal ITIL training, understanding its principles can give you an edge. Research common ITIL practices and be prepared to discuss how they relate to the Service Desk environment.
✨Practice Active Listening
During the interview, demonstrate your strong communication skills by actively listening to questions and responding thoughtfully. This will show that you can handle customer queries effectively and are focused on providing solutions.