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- Tasks: Provide 1st line IT support to staff and students at an educational site.
- Company: Join a dynamic team supporting technology in education.
- Benefits: Competitive pay of £180 per day with immediate start.
- Why this job: Make a difference in education while enhancing your tech skills.
- Qualifications: Must have Enhanced DBS and experience in Windows and O365 support.
- Other info: Fast-paced environment; ideal for tech-savvy individuals ready to jump in!
The predicted salary is between 36000 - 54000 £ per year.
Job Description
– Job Title: 1st Line Support Engineer (Contract)
– Location: Educational Site, Peterborough
– Rate: £180 per day
About the Role
We are urgently seeking a 1st Line Support Engineer to provide IT support at an educational site in Peterborough. This is a contract role requiring an immediate start. The successful candidate must hold an Enhanced DBS and have experience working in a Windows and O365 environment.
Key Responsibilities
- Provide 1st line technical support to staff and students.
- Troubleshoot and resolve IT issues related to Windows, Office 365, and general hardware/software.
- Escalate more complex issues to 2nd/3rd line support when necessary.
- Ensure smooth operation of IT systems within an educational setting.
- Maintain accurate records of support requests and resolutions.
Key Requirements
- Enhanced DBS (Essential).
- Proven experience in a 1st line support role.
- Strong knowledge of Windows OS and Office 365.
- Excellent troubleshooting and problem-solving skills.
- Ability to work independently in a fast-paced environment.
- Previous experience in an educational setting (desirable but not essential).
If you are available immediately and meet the criteria, please apply now!
1st Line Support Engineer (Enhanced DBS) employer: IT Talent Solutions Ltd
Contact Detail:
IT Talent Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Engineer (Enhanced DBS)
✨Tip Number 1
Make sure to highlight your experience with Windows and Office 365 during any conversations or interviews. Be ready to discuss specific issues you've resolved in these environments, as this will demonstrate your hands-on knowledge.
✨Tip Number 2
Since this role is in an educational setting, think about how you can relate your technical skills to support both staff and students effectively. Prepare examples of how you've communicated technical information to non-technical users.
✨Tip Number 3
Be proactive in showcasing your troubleshooting skills. You might want to prepare a few scenarios where you successfully diagnosed and fixed IT issues quickly, as this will be crucial for a 1st Line Support Engineer.
✨Tip Number 4
Since the position requires an Enhanced DBS, ensure that you have your documentation ready and be prepared to discuss your background check process. This will show your readiness and commitment to starting immediately.
We think you need these skills to ace 1st Line Support Engineer (Enhanced DBS)
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your experience in a 1st line support role, particularly with Windows and Office 365. Use specific examples to demonstrate your troubleshooting skills.
Mention Your Enhanced DBS: Since holding an Enhanced DBS is essential for this role, clearly state this in your application. If you have it, mention the date it was issued to show you are ready to start immediately.
Tailor Your CV: Customize your CV to reflect the key responsibilities mentioned in the job description. Highlight any previous experience in educational settings, even if it's not essential, as it can set you apart.
Craft a Strong Cover Letter: Write a cover letter that outlines your passion for IT support and your ability to work independently in fast-paced environments. Address how you can contribute to the smooth operation of IT systems at the educational site.
How to prepare for a job interview at IT Talent Solutions Ltd
✨Show Your Technical Skills
Be prepared to discuss your experience with Windows OS and Office 365. You might be asked to troubleshoot a common issue on the spot, so brush up on your technical knowledge and be ready to demonstrate your problem-solving skills.
✨Highlight Your Support Experience
Make sure to emphasize your previous roles in 1st line support. Share specific examples of how you've successfully resolved IT issues for users, as this will showcase your ability to handle similar situations in the educational environment.
✨Understand the Educational Environment
Familiarize yourself with the unique challenges of providing IT support in an educational setting. Mention any relevant experiences you have, even if they are not directly related to IT, to show that you understand the context in which you'll be working.
✨Prepare Questions
Have a few questions ready to ask the interviewer about the role and the team. This shows your interest in the position and helps you gauge if it's the right fit for you. Consider asking about the types of issues you might encounter or the tools the team uses.
