At a Glance
- Tasks: Provide 1st and 2nd line support for users, diagnosing and resolving application issues.
- Company: Join a growing IT team in a supportive environment.
- Benefits: Full-time, permanent role with opportunities for skill development.
- Other info: Dynamic role with exposure to various business applications and technologies.
- Why this job: Perfect for problem-solvers who love helping others and learning new tech.
- Qualifications: Experience in IT support and strong troubleshooting skills required.
The predicted salary is between 31500 - 38500 £ per year.
- 1st / 2nd Line Support Analyst (Application Support)
- Office-Based
- Full Time, Permanent
Are you a customer-focused IT Support professional with experience across 1st and 2nd Line Support and a passion for troubleshooting business applications?
We're seeking a proactive and enthusiastic
1st / 2nd Line Support Analyst to join a growing IT team, providing both technical and application support to users across the business.
This is an excellent opportunity for someone who enjoys problem-solving, working with customers, and developing their technical skills within a supportive environment.
You'll act as a key point of contact for users, diagnosing and resolving IT and application-related issues while ensuring a high level of customer service.
Working closely with internal teams and third-party suppliers, you'll support a range of business-critical systems and applications.
Key Responsibilities
- Provide 1st and 2nd line support for users via phone, email and ticketing systems.
- Diagnose and resolve hardware, software and application-related issues.
- Support business applications, investigating errors, performance issues and user queries.
- Log, prioritise and manage incidents and service requests through to resolution.
- Perform user administration, access management and system configuration tasks.
- Assist with software deployments, upgrades and system testing.
- Deliver an excellent customer experience and ensure service level agreements are met.
Skills
- Previous experience within a 1st or 2nd Line Support role.
- Experience supporting business applications, ERP, CRM, finance or industry-specific systems.
- Strong troubleshooting and problem-solving skills.
- Knowledge of Windows environments, Microsoft 365 and Active Directory.
- Familiarity with ticket management systems and ITIL-based processes.
- Excellent communication and customer service skills.
- A proactive approach and willingness to learn new technologies.
Desirable Skills
- SQL experience or the ability to investigate database-related issues.
- Experience working with application vendors and third-party support teams.
- Exposure to Azure, Intune or cloud-based platforms.
- Knowledge of reporting tools or business intelligence systems.
Application Support Analyst in Guildford employer: IT Talent Solutions Ltd Careers
Join a forward-thinking company that values innovation and collaboration, offering an excellent work culture where your contributions as an Application Developer will be recognised and rewarded. With a focus on employee growth, you will have access to ongoing training and development opportunities, all while working in a hybrid environment that promotes work-life balance. Located in a vibrant area, this role not only allows you to tackle complex technical challenges but also to be part of a supportive team dedicated to delivering high-quality solutions for global clients.
Contact Details:
IT Talent Solutions Ltd Careers Recruitment Team
