At a Glance
- Tasks: Coordinate service delivery, manage tickets, and support project execution.
- Company: Join IT365, a dynamic tech company focused on service excellence.
- Benefits: Enjoy competitive salary, private healthcare, and 28 days holiday.
- Other info: Great opportunities for career progression in a supportive environment.
- Why this job: Be the vital link in our service team and drive impactful projects.
- Qualifications: Experience in service coordination or project management is essential.
The predicted salary is between 30000 - 35000 £ per year.
Location: Warrington
Hybrid Working
Salary: £30,000-£35,000
As a Service Coordinator at IT365, you will be responsible for keeping service delivery moving, controlled, and aligned to customer expectations. This is a central role that sits between the Service Desk, Projects, and Leadership teams. Your focus is not technical delivery, but ensuring the right work is prioritised, scheduled, tracked, and completed to a high standard.
You will coordinate service desk activity, support project delivery, and maintain oversight of service performance – making sure nothing stalls, slips, or gets lost. This role is critical to scaling our service without overloading engineers, by creating structure, visibility, and accountability across all delivery activity.
- Service Desk Coordination & Dispatch
- Own the flow of work across the Service Desk
- Prioritise, assign, and monitor tickets and requests
- Balance workload across engineers to maintain performance SLAs
- Ensure tickets move forward and don’t sit unresolved
- Project & Change Coordination
- Coordinate small to medium projects, changes, and improvement work
- Break down work into clear, actionable tasks
- Align timelines, dependencies, and resource availability
- Act as the link between engineers, customer success and leadership
- Planning & Scheduling
- Build and maintain delivery schedules across service and project work
- Ensure commitments are realistic and visible
- Plan engineer time effectively across BAU and project work
- Flag capacity issues early
- Delivery Oversight & Tracking
- Track progress across all active work (tickets, changes, projects)
- Identify blockers quickly and drive resolution
- Maintain momentum and accountability across the team
- Provide clear, regular updates and delivery status
- Service Review & Quality Control
- Review service delivery against SLAs and expectations
- Spot recurring issues, delays, or inefficiencies
- Support service reviews and project completion checks
- Ensure documentation and outcomes are complete and accurate
- Customer Coordination
- Act as a structured, professional point of contact for delivery updates
- Manage expectations around timelines, priorities, and progress
- Reduce direct pressure on engineers by handling coordination and communication
- Ensure customers feel informed and in control
- Process & Continuous Improvement
- Maintain clear delivery records and reporting
- Identify gaps in process and suggest improvements
- Help standardise how work is planned, tracked and delivered
- Contribute to improving overall service desk performance and efficiency
This role is not a hands-on technical engineer.
Qualifications & Experience
- Essential
- Experience in an MSP, IT Services, or technical delivery environment
- Background in one of the following: Service Coordinator/ Dispatcher/ Service Delivery, Project Coordinator/ Junior Project Manager, IT Operations / PMO / Delivery Coordination role
- Proven experience coordinating work across tickets, changes, and projects
- Experience working closely with technical teams and managing competing priorities
- Exposure to service levels, delivery performance, and customer expectations
- Skills & Attributes
- Highly organised with strong attention to detail
- Confident communicator (internal teams and customers)
- Able to prioritise and manage multiple streams of work at pace
- Comfortable working with technical teams (no technical experience required)
- Naturally proactive – keeps work moving forward and closes gaps without being asked
- Confident enough to challenge timelines, priorities and capacity when needed
- Desirable
- Exposure to Microsoft cloud environments (M365 & Azure)
- Familiarity with PSA/ ticketing/ scheduling tools (e.g. ConnectWise)
- Basic understanding of service management or project frameworks (Prince2, ITIL)
- Experience in dispatch or scheduling function within a service desk
Benefits:
- Company pension
- Private healthcare
- Free on site parking
- Your birthday off
- Annual training budget
- 28 days’ holiday including bank holidays
- Opportunities for structured progression within our tiered support model
- A culture built around trust, shared success
For further information please email recruitment@itsupport365.co.uk
Service Desk Coordinator in Warrington employer: IT Support 365 Ltd
At IT365, we pride ourselves on being an exceptional employer, offering a supportive and dynamic work culture in Warrington. Our hybrid working model promotes flexibility, while our commitment to employee growth is evident through structured progression opportunities and an annual training budget. With benefits like private healthcare, a company pension, and a culture built around trust and shared success, we ensure that our Service Desk Coordinators thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Coordinator in Warrington
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what IT Support 365 Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges IT Support 365 Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at IT Support 365 Ltd!
✨Direct Apply to IT Support 365 Ltd
Let's not forget to apply directly through the IT Support 365 Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Desk Coordinator in Warrington
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at IT Support 365 Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at IT Support 365 Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at IT Support 365 Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
