At a Glance
- Tasks: Resolve technical issues and manage the Service Desk with a focus on quality support.
- Company: Join Netsense, where we simplify IT and prioritise security.
- Benefits: Competitive salary, hands-on experience, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on compliance and innovative solutions.
- Why this job: Make a real difference by providing top-notch support to clients and enhancing your tech skills.
- Qualifications: Experience in IT support, strong problem-solving skills, and a passion for technology.
The predicted salary is between 30000 - 40000 € per year.
Clearance Requirement: Must be eligible for and able to obtain UK Eyes Only (SC/DV) Security Clearance.
Role Overview
At Netsense, we live by the motto "IT Simplified". As an On-Site 2nd Line Support Engineer, you are the primary point of contact for resolving technical hurdles and managing the daily flow of the Service Desk, together with visiting clients on a regular basis. While we value efficiency through automation, your core mission is to provide high-quality, face-to-face and telephone support and ensure that every ticket is handled with precision, compliance, and a "security-first" mindset.
Key Responsibilities
- Service Desk Management: Act as the primary escalation point for 1st Line, resolving complex tickets involving Windows Server, networking, and Microsoft 365.
- On-Site Troubleshooting: Provide direct, hands-on support for hardware, networking (VLANs, VPNs, Firewalls), and VOIP systems.
- Workflow Coordination: Ensure the ConnectWise Manage (PSA) board is organized, prioritized, and that all service delivery meets our internal standards.
- Compliance & Documentation: Maintain impeccable records of all physical and digital changes, providing the evidence required for ISO 27001 and Cyber Essentials.
- Targeted Automation: Identify repetitive Service Desk tasks and utilize PowerShell or Rewst to create simple, effective scripts that assist the team in daily operations.
2nd Line Support Engineer employer: IT Simplified Ltd t/a NetSense
At Netsense, we pride ourselves on fostering a collaborative and innovative work environment where our employees can thrive. As a 2nd Line Support Engineer, you will benefit from ongoing professional development opportunities, a supportive team culture, and the chance to work on exciting projects that make a real impact. Located in a vibrant area, our company offers a unique blend of career growth and work-life balance, making it an excellent choice for those seeking meaningful employment in the tech sector.
Contact Detail:
IT Simplified Ltd t/a NetSense Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Support Engineer
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events where you can chat with other IT folks. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio of projects or a GitHub account, make sure to share it during interviews. It’s a great way to demonstrate your hands-on experience with troubleshooting and automation.
✨Tip Number 3
Prepare for those tricky questions! Brush up on common technical scenarios related to Windows Server, networking, and Microsoft 365. Practising your responses will help you feel more confident when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace 2nd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the 2nd Line Support Engineer role. Highlight your experience with Windows Server, networking, and Microsoft 365, as these are key areas for us. We want to see how your skills match our needs!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled complex technical issues in the past. We love seeing candidates who can think on their feet and provide high-quality support, so don’t hold back!
Be Clear and Concise:When writing your cover letter, keep it clear and to the point. We appreciate straightforward communication, especially when it comes to technical details. Make it easy for us to see why you’re a great fit!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at IT Simplified Ltd t/a NetSense
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server, networking, and Microsoft 365. Be ready to discuss specific scenarios where you've resolved complex technical issues, as this will show your hands-on experience and problem-solving skills.
✨Demonstrate Your Service Desk Savvy
Familiarise yourself with service desk management tools like ConnectWise Manage. Be prepared to explain how you would prioritise and organise tickets, and share examples of how you've handled escalations in the past.
✨Showcase Your Compliance Awareness
Since compliance is key for this role, be ready to talk about your experience with documentation and maintaining records. Highlight any previous work related to ISO 27001 or Cyber Essentials to demonstrate your understanding of security standards.
✨Think Automation
Netsense values efficiency through automation, so come prepared with ideas on how you could use PowerShell or Rewst to streamline repetitive tasks. Share any scripts you've created before, as this will show your initiative and technical prowess.
