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- Tasks: Lead application support for Tier-1 clients, resolving technical issues and optimising solutions.
- Company: Join Vishva Dakshniah Solutions, a leader in customer-centric IT services.
- Benefits: Competitive salary, immediate start, and opportunities for professional growth.
- Why this job: Make a real impact by enhancing client experiences with innovative tech solutions.
- Qualifications: Strong troubleshooting skills, experience with SQL, and knowledge of Java and APIs.
- Other info: Dynamic role with leadership opportunities and a focus on continuous improvement.
The predicted salary is between 50000 - 70000 £ per year.
We are looking for an Application Support Lead to build on their existing expertise and take charge of delivering exceptional support experiences for our Tier-1 clients. This is a hands-on, diverse, and fast-paced role, serving as the primary escalation point for technical issues, as well as owning troubleshooting, configuration changes, release support, and service improvement. A key aspect of the role is to ensure clients maximise the value of their solutions—advising on best practices, introducing new features, and optimising their usage.
Key Responsibilities
- Customer & Incident Management
- Act as the first line of escalation for the Application Support team for complex issues.
- Monitor and manage tickets proactively to prevent SLA breaches.
- Provide high-quality customer service and technical expertise during incident resolution.
- Deliver accurate and timely updates to customers and internal stakeholders.
- Technical & Operational Delivery
- Perform small-scale changes/fixes, including non-critical development and testing tasks (up to 5 days).
- Execute production deployments, configuration updates, and environment management tasks.
- Write automation scripts and monitor applications for outages or performance issues.
- Ensure SLA compliance for both incident response and incident resolution.
- Maintain and enhance knowledge bases to support continuous service improvement.
- Systems & Licensing Administration
- Oversee Shared IT Services (Office 365, asset management, hosting cost approvals) ensuring compliance and value for money.
- Recommend efficient procurement approaches for Shared Services to optimise performance and cost.
- Manage AWS cloud billing, ensuring correct services and contractual terms are in place; initiate audits where required.
- Handle software licensing contracts—monitoring renewals, usage, under/over-licensing (e.g., OpenText, Jira).
- Leadership & Collaboration
- Line-manage the Business Support Manager, providing guidance and performance support.
- Manage Office 365 admin licences, including user onboarding/off-boarding aligned to the User Access Register.
- Participate in project review meetings, demos, client governance meetings, and stakeholder presentations.
- Contribute to root-cause analysis and technical investigations for high-severity incidents.
- Review and validate technical usage billing.
Skills & Experience Required
- Strong hands-on experience analysing reported issues and identifying required fixes or maintenance.
- Expertise in troubleshooting user queries, web applications, and APIs.
- Proficiency in SQL—including writing queries and stored procedures.
- Experience with monitoring tools and preparing operational metrics.
- High-level debugging and troubleshooting skills for applications.
- Experience in developing applications using BPMS products.
- Strong practical knowledge of Java, Spring, and REST API development.
- Proficiency with frameworks such as Angular.
- Working knowledge across JavaScript, ITIL, MySQL, Oracle, CSS, HTML, and XML.
- Advanced SQL and database troubleshooting skills.
- Strong expertise in Unix and Perl scripting.
- Experience working with Jira for ticketing, workflows, and reporting.
Experience: Required
Employment: Full-time
Salary: £50,000 – £70,000 yearly
Starting time: Immediate start!
About IT Services: At Vishva Dakshniah Solutions Limited, we empower enterprises with dependable and customer-centric IT services, including application support, cloud infrastructure management, and end-to-end technology operations.
Application Support Lead employer: IT Services
Contact Detail:
IT Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and join relevant online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions related to application support. Think about how you’d handle specific technical issues or client scenarios. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 3
Showcase your skills! Create a portfolio or a GitHub repository with examples of your work, especially if you've developed applications or automated processes. This gives potential employers a tangible sense of what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Vishva Dakshniah Solutions Limited.
We think you need these skills to ace Application Support Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Application Support Lead role. Highlight your hands-on experience with troubleshooting, SQL proficiency, and any relevant technical skills that match the job description. We want to see how your expertise aligns with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of how you've delivered exceptional support experiences in the past. We love seeing your personality come through!
Showcase Your Problem-Solving Skills: In your application, don’t forget to highlight your problem-solving abilities. We’re looking for someone who can act as the first line of escalation for complex issues, so share instances where you’ve successfully resolved challenging technical problems.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at IT Services
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially in SQL, Java, and REST APIs. Be ready to discuss specific troubleshooting scenarios you've faced and how you resolved them. This role is hands-on, so demonstrating your practical knowledge will really impress.
✨Showcase Your Customer Service Skills
Since this position involves delivering exceptional support experiences, think of examples where you've gone above and beyond for a client. Prepare to share how you managed complex incidents and kept customers updated throughout the process.
✨Be Ready for Scenario-Based Questions
Expect questions that put you in real-life situations, like handling a high-severity incident or managing a ticket backlog. Practise articulating your thought process and decision-making steps clearly, as this will show your problem-solving abilities.
✨Demonstrate Leadership and Collaboration
As you'll be managing a team and collaborating with various stakeholders, prepare to discuss your leadership style and how you foster teamwork. Share examples of how you've contributed to project reviews or client governance meetings to highlight your collaborative spirit.
