Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead service delivery for financial clients and ensure top-notch service performance.
- Company: Fast-growing London-based Managed Service Provider with a focus on client experience.
- Benefits: Competitive salary, hybrid working, and professional development opportunities.
- Why this job: Join a dynamic team and make a real impact in the financial sector.
- Qualifications: Experience in service delivery and strong communication skills required.
- Other info: Collaborative environment with clear progression paths and continuous improvement focus.
The predicted salary is between 36000 - 60000 £ per year.
A fast-growing London-based Managed Service Provider delivering high-availability IT services to boutique hedge funds, asset managers, and other financial institutions across the capital. We pride ourselves on exceptional client experience, operational maturity, and a service culture built around trust, responsiveness, and continuous improvement.
As we expand our financial-sector portfolio, we're seeking a Service Delivery Manager who can own client relationships, drive service excellence, and ensure our technical teams consistently meet the high standards expected by regulated financial clients.
The Role
You'll act as the primary point of accountability for service performance across a portfolio of financial-sector clients. This is a hands-on, relationship-driven role where you'll combine operational oversight with strategic guidance, ensuring our services remain reliable, compliant, and aligned with client expectations.
Key Responsibilities
- Lead service delivery for a defined set of financial clients, ensuring SLAs, KPIs, and contractual commitments are consistently met.
- Build strong, trusted relationships with senior stakeholders, including CTOs, Heads of Infrastructure, and Operations Directors.
- Conduct regular service reviews, reporting on performance, incident trends, capacity, and improvement opportunities.
- Work closely with technical teams to prioritise workloads, manage escalations, and ensure timely resolution of incidents and requests.
- Drive continual service improvement initiatives across processes, tooling, and client engagement.
- Support onboarding of new clients, ensuring smooth transition into BAU service.
- Maintain awareness of regulatory expectations relevant to financial clients (e.g., operational resilience, incident reporting, change governance).
- Identify opportunities to enhance service value, including technology refreshes, optimisation projects, and consultancy engagements.
Skills & Experience
- Proven experience in a Service Delivery Manager or similar client-facing role within an MSP environment.
- Strong understanding of ITIL principles and service management best practice.
- Experience supporting clients in the financial sector (hedge funds, asset managers, private equity, or similar) is highly desirable.
- Excellent communication, stakeholder management, and relationship-building skills.
- Ability to translate technical detail into clear, business-focused language.
- Confident managing escalations and navigating high-pressure situations.
- Strong organisational skills with a proactive, improvement-driven mindset.
What We Offer
- The opportunity to work with high-performing financial clients who value quality and reliability.
- A collaborative MSP environment where your voice and ideas genuinely shape service evolution.
- Professional development support, including ITIL, service management, and sector-specific training.
- Competitive salary, hybrid working, and a clear progression path.
Service Delivery Manager employer: It Search & Select
Contact Detail:
It Search & Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the financial sector. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for those interviews by knowing your stuff! Research the company and its clients, especially in the financial sector. Be ready to discuss how you can drive service excellence and improve client relationships. Show them you’re not just another candidate, but the right fit for their team.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect match for their Service Delivery Manager position.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you stand out. Plus, applying directly shows you’re genuinely interested in being part of our team. Let’s make your job search a success together!
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Service Delivery Manager. Highlight your experience in managing client relationships and delivering high-quality IT services, especially in the financial sector. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about service delivery and how your skills align with our values of trust and continuous improvement. Keep it engaging and personal – we love a good story!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples that demonstrate your ability to meet SLAs and drive service excellence. We’re looking for results-driven individuals who can make an impact.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at It Search & Select
✨Know Your Client
Before the interview, research the company’s client base and understand their specific needs. Familiarise yourself with the financial sector, especially hedge funds and asset managers, so you can speak confidently about how your experience aligns with their expectations.
✨Showcase Your Relationship Skills
Prepare examples that highlight your ability to build strong relationships with senior stakeholders. Think of times when you successfully managed client expectations or resolved conflicts, as these stories will demonstrate your fit for a role focused on service delivery.
✨Understand ITIL Principles
Brush up on ITIL principles and service management best practices. Be ready to discuss how you've applied these in previous roles, particularly in managing SLAs and KPIs, as this knowledge is crucial for the Service Delivery Manager position.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills under pressure. Prepare to discuss how you would handle escalations or improve service delivery in challenging situations, showcasing your proactive mindset and organisational skills.