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- Tasks: Provide expert 3rd line support and lead IT projects in a dynamic environment.
- Company: Join a niche MSP known for high-quality IT support and innovative solutions.
- Benefits: Enjoy a competitive salary, career progression, and exposure to cutting-edge technologies.
- Why this job: Be part of a supportive team that values technical excellence and customer service.
- Qualifications: Proven 3rd line support experience with expertise in Windows, Azure, and Office 365 required.
- Other info: Mentor junior engineers while working on exciting projects.
The predicted salary is between 36000 - 60000 £ per year.
Are you an experienced Senior Support Analyst looking to take the next step in your career? Do you thrive in a dynamic MSP environment, where your expertise in Windows technologies, Azure, and Office 365 can make a real impact? If so, we have the perfect opportunity for you!
About Us
We are a niche managed service provider (MSP) with a strong reputation for delivering high-quality IT support and project solutions to our clients. We pride ourselves on our technical excellence and customer-focused approach, ensuring businesses have the robust IT infrastructure they need to succeed.
The Role
As a Senior Support Analyst, you will be a crucial part of our technical team, providing expert 3rd line support while leading and contributing to IT projects. You’ll be responsible for diagnosing and resolving complex technical issues, working alongside a skilled team, and helping shape innovative solutions for our clients.
Key Responsibilities
- 3rd Line Support: Troubleshoot and resolve complex technical issues across Windows environments, Azure, and Office 365.
- Project Work: Lead and contribute to IT infrastructure projects, ensuring seamless implementation.
- Technical Expertise: Provide strategic guidance and technical consultancy to clients.
- Collaboration: Work closely with junior engineers, mentoring and developing their skillsets.
- Documentation & Reporting: Maintain accurate documentation and reports for client solutions.
What We’re Looking For
- Proven experience in a 3rd line support role within an MSP.
- Expertise in Windows technologies, Azure, and Office 365.
- Strong problem-solving skills and ability to work under pressure.
- Excellent communication skills, with a passion for customer service.
- Experience in managing IT projects and delivering solutions.
What We Offer
- Competitive salary and benefits package.
- Career progression opportunities within a growing MSP.
- Exposure to cutting-edge technologies and exciting projects.
- Supportive and collaborative team environment.
If you’re ready to take your IT career to the next level and work with a forward-thinking MSP, we’d love to hear from you! Apply today and join us in delivering top-tier IT support and solutions to our valued clients.
Senior Support Analyst, Reading employer: IT Search & Select
Contact Detail:
IT Search & Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Support Analyst, Reading
✨Tip Number 1
Familiarise yourself with the latest trends and updates in Windows technologies, Azure, and Office 365. This will not only boost your confidence during interviews but also demonstrate your commitment to staying current in a fast-paced industry.
✨Tip Number 2
Network with professionals in the MSP sector, especially those who work with similar technologies. Attend relevant meetups or online forums to build connections that could lead to referrals or insider information about the role.
✨Tip Number 3
Prepare to discuss specific examples of complex technical issues you've resolved in previous roles. Highlight your problem-solving skills and how you’ve contributed to IT projects, as this aligns closely with what we’re looking for.
✨Tip Number 4
Showcase your mentoring experience if you have it. Since the role involves working closely with junior engineers, demonstrating your ability to guide and develop others can set you apart from other candidates.
We think you need these skills to ace Senior Support Analyst, Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 3rd line support, particularly with Windows technologies, Azure, and Office 365. Use specific examples to demonstrate your problem-solving skills and any relevant project work.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work under pressure. Mention how your expertise aligns with the company's focus on delivering high-quality IT support and solutions.
Highlight Technical Skills: In your application, clearly outline your technical skills and experiences related to the role. Emphasise your ability to diagnose and resolve complex issues, as well as your experience in mentoring junior engineers.
Showcase Project Experience: If you have experience managing IT projects, be sure to include this in your application. Detail your role in these projects and how you contributed to their success, as this is a key responsibility of the position.
How to prepare for a job interview at IT Search & Select
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with Windows technologies, Azure, and Office 365 in detail. Highlight specific projects where you successfully resolved complex issues or implemented solutions, as this will demonstrate your capability for the Senior Support Analyst role.
✨Demonstrate Problem-Solving Skills
During the interview, expect scenario-based questions that assess your problem-solving abilities. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing how you approach and resolve technical challenges under pressure.
✨Emphasise Collaboration and Mentorship
Since the role involves working closely with junior engineers, be ready to discuss your experience in mentoring and developing others. Share examples of how you've fostered teamwork and collaboration in previous roles, as this aligns with the company's values.
✨Prepare Questions About the Company
Research the company’s projects and values beforehand, and prepare insightful questions to ask during the interview. This shows your genuine interest in the role and helps you understand how you can contribute to their success.
