We're looking for an experienced 3rd Line Support Specialist to join a fast-growing MSP in Reading, delivering high-quality technical support and project work across a diverse external client base. This role suits someone who thrives in a multi-customer environment, enjoys solving complex issues, and can take ownership of advanced Microsoft cloud and infrastructure challenges.
Acting as the senior escalation point for Windows Server, Azure, Office 365 and modern workplace technologies
Troubleshooting complex incidents across on‑prem and cloud environments
Delivering hands‑on project work including migrations, upgrades, deployments and security improvements
Supporting external clients across varied industries, both remotely and onsite (3 days per week)
Managing Azure resources, identity, networking, security and monitoring
Administering Windows Server, AD, Group Policy, DNS, DHCP
Producing documentation, technical guidance and best‑practice recommendations
Working closely with 2nd Line engineers to mentor, support and improve service delivery
You will need:
- Strong 3rd Line experience within an MSP or multi‑tenant environment
- Deep knowledge of Windows Server, Azure, Office 365 and Intune
- Excellent troubleshooting and root‑cause analysis skills
- Experience with Azure AD, identity, conditional access and cloud security
- Solid understanding of networking fundamentals (VPN, firewalls, switching)
- Ability to work independently on client sites and communicate clearly with stakeholders
What's on offer:
- Hybrid working - 3 days onsite in Reading, 2 days remote
- Exposure to varied technologies and complex environments
- Clear progression into project engineering or cloud specialism
- Competitive salary and training support
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Senior IT Support Analyst in Reading employer: It Search & Select
As a Graduate Product Engineer, you'll join a dynamic and innovative team dedicated to developing cutting-edge control systems for large-scale installations worldwide. Our company fosters a collaborative work culture that prioritises employee growth, offering hands-on experience and mentorship from day one, ensuring you build a solid foundation for your career. Located in a vibrant area, we provide a supportive environment where curiosity and technical skills are nurtured, making it an excellent place for recent graduates to thrive.
