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- Tasks: Lead service delivery for financial clients, ensuring top-notch performance and client satisfaction.
- Company: Fast-growing London-based Managed Service Provider focused on high-availability IT services.
- Benefits: Competitive salary, hybrid working, and professional development opportunities.
- Other info: Opportunity for career progression and continuous improvement initiatives.
- Why this job: Join a collaborative environment where your ideas shape service evolution for high-performing clients.
- Qualifications: Experience in service delivery within an MSP and strong communication skills.
The predicted salary is between 60000 - 75000 £ per year.
A fast-growing London-based Managed Service Provider delivering high-availability IT services to boutique hedge funds, asset managers, and other financial institutions across the capital. We pride ourselves on exceptional client experience, operational maturity, and a service culture built around trust, responsiveness, and continuous improvement.
As we expand our financial-sector portfolio, we’re seeking a Service Delivery Manager who can own client relationships, drive service excellence, and ensure our technical teams consistently meet the high standards expected by regulated financial clients.
You’ll act as the primary point of accountability for service performance across a portfolio of financial-sector clients. This is a hands-on, relationship-driven role where you’ll combine operational oversight with strategic guidance, ensuring our services remain reliable, compliant, and aligned with client expectations.
- Lead service delivery for a defined set of financial clients, ensuring SLAs, KPIs, and contractual commitments are consistently met.
- Conduct regular service reviews, reporting on performance, incident trends, capacity, and improvement opportunities.
- Drive continual service improvement initiatives across processes, tooling, and client engagement.
- Support onboarding of new clients, ensuring smooth transition into BAU service.
- Maintain awareness of regulatory expectations relevant to financial clients.
- Identify opportunities to enhance service value, including technology refreshes, optimisation projects, and consultancy engagements.
Proven experience in a Service Delivery Manager or similar client-facing role within an MSP environment.
- Strong understanding of ITIL principles and service management best practice.
- Experience supporting clients in the financial sector (hedge funds, asset managers, private equity, or similar) is highly desirable.
- Excellent communication, stakeholder management, and relationship-building skills.
- Ability to translate technical detail into clear, business-focused language.
The opportunity to work with high-performing financial clients who value quality and reliability. A collaborative MSP environment where your voice and ideas genuinely shape service evolution. Professional development support, including ITIL, service management, and sector-specific training. Competitive salary, hybrid working, and a clear progression path.
Senior Service Delivery Manager - Permanent in London employer: It Search & Select
Contact Detail:
It Search & Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Delivery Manager - Permanent in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the financial sector. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with potential employers or during interviews, make sure to highlight your experience with SLAs, KPIs, and service delivery. Use real examples to demonstrate how you've driven service excellence in previous roles.
✨Tip Number 3
Prepare for those tricky questions! Brush up on your knowledge of ITIL principles and service management best practices. Be ready to discuss how you’ve applied these in your past roles, especially in a Managed Service Provider environment.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals who can help us deliver exceptional client experiences. Make sure your application stands out by tailoring it to reflect our values of trust, responsiveness, and continuous improvement.
We think you need these skills to ace Senior Service Delivery Manager - Permanent in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Service Delivery Manager. Highlight your experience in managing client relationships and driving service excellence, especially in the financial sector. We want to see how you’ve made a difference in previous roles!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for this role. Share specific examples of how you've met SLAs and KPIs in past positions, and don’t forget to mention your understanding of ITIL principles.
Showcase Your Communication Skills: Since this role involves a lot of stakeholder management, make sure your application reflects your excellent communication skills. Use clear, business-focused language to demonstrate how you can translate technical details into something relatable for clients.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at It Search & Select
✨Know Your Client
Before the interview, research the company’s client base and understand their specific needs, especially in the financial sector. Familiarise yourself with the challenges faced by hedge funds and asset managers, so you can demonstrate how your experience aligns with their expectations.
✨Showcase Your Service Excellence
Prepare examples from your past roles where you successfully managed service delivery and improved client satisfaction. Be ready to discuss specific SLAs and KPIs you’ve met or exceeded, as this will highlight your ability to drive service excellence.
✨Communicate Clearly
Practice translating technical jargon into business-focused language. During the interview, aim to communicate complex ideas simply and clearly, showcasing your excellent communication skills and ability to build relationships with stakeholders.
✨Emphasise Continuous Improvement
Be prepared to discuss how you’ve driven continual service improvement initiatives in previous roles. Share specific examples of how you identified opportunities for enhancement and implemented changes that positively impacted service delivery.